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Connect a V400m terminal to wifi
- On your card terminal home screen, press 1 followed by the green circle button on your card terminal.
- Enter the Staff PIN code 1234 and press the green circle button.
- Tap on Network and then select WiFi
- Ensure the Wi-Fi toggle is switched ON.
- Choose a saved network or tap the plus (+) button to select a new network.
- Enter the WiFi password and tap the Confirm button (tick icon) to connect.
Once a wifi icon button appears at the top of the terminal display, it's connected to wifi and ready to take payments.
Connect a V400m terminal to a cellular network
- On your card terminal home screen, press 1 and then press the green circle button to open the Staff menu.
- Enter the Staff PIN code 1234 and press the green circle button again.
- Tap on Network and then select Cellular.
- Switch the Cellular toggle to ON to enable the connection.
Once a cloud icon button appears at the top of the terminal display, it's connected to its cellular network, ready to take payments.
The card terminal will need at least 20% battery for the cellular network to work.
Reprint a receipt from a V400m terminal
When a transaction is completed, your V400m card terminal prints a receipt with full sale details. Reprinted receipts include only the transaction information.
- On your card terminal home screen, press 5358 followed by the green circle button.
- Select Transactions and choose the transaction you’d like to reprint a receipt for.
- Tap on the receipt button on the bottom right and choose the type of receipt you want to print, Shopper receipt for the client or Merchant receipt for your records.
- Tap Print to confirm and print the selected receipt.
Once printed, the receipt is ready to share with your client or keep for your records.
Update a V400m card terminal
Updating your Fresha card terminal keeps it running the latest software with performance improvements and security updates.
- On your card terminal home screen, press 9 followed by the green circle button.
- Select Config and enter PIN 5358, then press the green circle button.
- Tap on Update to install the latest version of the card terminal.
Once the update is complete, the card terminal status will show Up to date.
FAQs
- Press 9 followed by the green circle button.
- Enter PIN 5358 and go to Networks.
- Head to your wireless settings and remove your existing WiFi network. If you have yet to connect to the WiFi network, you can skip to the next step.
- Add your current WiFi network by pressing the + button.
- Wait for your device to connect to the WiFi and press X repeatedly until it says Board terminal.
- Press Board followed by Confirm.
- Wait until the software has been fully updated. This can take up to 20 minutes to complete.
Fresha v400m card terminal is compatible with 57 mm × 40 mm paper rolls for printing receipts.
To insert a receipt paper roll into your v400m terminal, lift the latch on the paper compartment and swing the cover down. Place the roll inside with the paper sticking out slightly, then close the cover securely.
If you’re presented with a ‘Network type must be set up in Customer Area’ message when trying to connect your Fresha card terminal to WiFi, try taking the following troubleshooting steps if you have a V400m model:
If the error message persists, contact our team and include a screenshot or video of the issue.