Collect manual payments using a card terminal
Learn how to process payments directly on your card terminal using manual charge.
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How do manual payments using a card terminal work
Manual charge allows you to enter a total amount directly on your card terminal without raising a sale in your workspace. Once manual charge is enabled, all payments are processed directly on the card terminal rather than through the checkout screen.
All manual charge transactions, including tips, appear as Card payments in your wallet and sales reports. They’re listed as walk-in appointments with a Misc service, without any specific service attached.
We do not recommend using manual charge on a card terminal if you want to report on your terminal sales in Fresha.
Enable manual charge on a card terminal
- From the main menu on the left of your screen, go to Settings.
- Click on the Payments category to manage your card terminals.
- In the left menu, select Card terminals to view your devices.
- Next to your card terminal, select Actions and then Manual charge.
- In the pop-up, review the payment processing fees, then click on the Enable button to activate manual charge.
Once enabled and your card terminal has been updated, you can enter the amounts directly on your card terminal. To disable manual charge, follow the same steps. Next to your card terminal, select Actions, then Disable manual charge.
Collect payments using a manual charge on a card terminal
- On your card terminal home screen, select the Payment icon on the bottom left.
- Enter the amount you want to charge your client, then tap the Confirm button (tick icon).
- If tips are enabled, your client can choose to add a tip or skip this step by selecting No tip.
- On the card terminal, your client can choose to add a tip or skip this step by selecting No tip.
- Ask the client to insert, tap, or use their digital wallet on the card terminal to complete the payment.
Once the payment is processed, the checkout will automatically complete on your screen. If your card terminal supports receipt printing, it will print the receipt automatically. The sale appears in your workspace as a Misc service, and the client is recorded as a walk-in.
FAQs
When collecting a payment using manual charge on a Fresha card terminal, an in-person processing fee, along with an additional authorization fee applies. You can review all payment processing fees on our pricing page.
Manual charges have a maximum limit that varies depending on your location and local currency. These limits are set for security and compliance purposes.
Manual charge payments aren’t linked to a specific client or service. The sale appears as a Misc service, and the client is recorded as a walk-in.
Tips collected through manual payments are automatically assigned to the business owner. If you need to allocate these tips to a team member, you can adjust their pay before completing a pay run.
To issue a refund for a manual charge taken on a card terminal, go to Sales and select Payments. Open the sale, click on Actions (three dots) in the top right, and select Refund sale to complete the process.