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Verify your identity
Verify your identity
Access and transfer funds efficiently on Fresha. Learn more about verifying your identity on Fresha ensuring secure and seamless payment processing.
Accepted proof of ID
Accepted Proof of ID worldwide
The proof of identity can be any of the following:
- Passport - must be signed and your picture, details, and machine-readable zone must be clearly visible.
- ID card - both the front and back, and save them to separate files.
- Driving license - both the front and back, and save them to separate files.
Accepted Proof of ID in certain countries
Proof of identity in certain countries includes:
- UK - CitizenCard/UK proof of age card or Residence card.
- EU countries and Singapore - government-issued ID card (front and back).
ID requirements
The photo ID must meet all the following criteria:
- Be issued in the name of the bank account holder added to Fresha or shareholders who have 25% or more of the shares or voting rights.
- Be non-expired.
- Be a physical photo ID document, not digital.
- Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
- Be a full color, cropped, and straightened image.
- Be a photo of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.
The uploaded document must meet the following file format and size requirements:
- Formats - JPEG, JPG, PNG, or PDF (maximum 1 file).
- Size for PDFs - minimum 1 KB, maximum 4 MB.
- Size for other formats - minimum 100 KB, maximum 4 MB.
Documents not accepted
We do not accept documents that are:
- Screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.
- Digital driving licence/ID
- Scanned.
- Expired.
- Broken or damaged.
- Dirty, illegible, or with a watermark.
- Blurry or overexposed.
- Black and white.
- Multiple sides or documents in the same file.
- Uncropped with a background.
- Overcropped or cut off.
- Angled, rotated, sideways, or upside down.
- Travel document that is not an actual passport, ID card or driving license.
FAQs
My ID is no longer valid, can I use something else to verify my account?