Verify your identity

Accepted Proof of ID worldwide

The proof of identity can be any of the following:

• Passport - must be signed and your picture, details, and machine-readable zone must be clearly visible.
• ID card - both the front and back, and save them to separate files.
• Driving license - both the front and back, and save them to separate files.

Accepted Proof of ID in certain countries

Proof of identity in certain countries includes:

• UK - CitizenCard/UK proof of age card or Residence card.
• EU countries and Singapore - government-issued ID card (front and back).

The photo ID must meet all the following criteria:

• Be issued in the name of the bank account holder added to Fresha or shareholders who have 25% or more of the shares or voting rights. 
• Be non-expired. 
• Be a physical photo ID document, not digital.
• Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
• Be a full color, cropped, and straightened image.
• Be a photo of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.

The uploaded document must meet the following file format and size requirements:

• Formats - JPEG, JPG, PNG, or PDF (maximum 1 file).
• Size for PDFs - minimum 1 KB, maximum 4 MB.
• Size for other formats - minimum 100 KB, maximum 4 MB.

We do not accept documents that are:

• Screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.
• Digital driving licence/ID
• Scanned.
• Expired.
• Broken or damaged.
• Dirty, illegible, or with a watermark.
• Blurry or overexposed.
• Black and white.
• Multiple sides or documents in the same file.
• Uncropped with a background.
• Overcropped or cut off.
• Angled, rotated, sideways, or upside down.
• Travel document that is not an actual passport, ID card or driving license.