Get support for your business
Get access to expert assistance whenever you need it with specialists available via email, live chat or phone.
Available support
Whenever you have a question, knowledgeable experts are on hand to help you through step-by-step solutions, whether you're troubleshooting, learning new workflows, or scaling up your business.
You can find support through:
- Email: Reach out at any time, from anywhere.
- Live chat: Get real-time support directly from your workspace.
- Phone support: Use a unique access code for instant over the phone help.
Support options are available based on your country or region so that you always have access to the most relevant support channels. Check the Fresha pricing page to view the support available to you.
Contact support
You can reach support experts directly from within your Fresha workspace.
- From the main menu on the left of your screen, click on the Help and support icon.
- In the help view, choose from the following support options:
- Email: Use the search bar to browse our helpful guides. If you still need assistance, click on “Can’t find what you’re looking for?”. In the next step, select a reason for contacting, add a brief description of your question, and attach any relevant files or screenshots. Then click Send email.
- Live chat: A chat window will open where you can get help on your question immediately. If helpful you can attach relevant files or screenshots.
- Phone support: Under Access code, click on Generate to retrieve your unique access code. You need to provide this code, if requested, when calling the support team using the contact number shown in the help view.
FAQs
Support is included with every Fresha for Business subscription at no extra cost. All businesses have access to expert assistance through live chat, email, or phone (where available). These support options may vary depending on your country or region. To see what’s available in your area, visit the Fresha pricing page.
Your access code is temporary and changes each time it’s generated. It can only be used to verify your own business and should not be shared with anyone else.
If you call phone support from a phone number linked to your Fresha account, your number is automatically recognized and verified against your business details. If you’re calling from a different number, simply provide your unique access code when prompted to confirm your identity.
Support is included with all Fresha for Business users, but the contact options available may vary depending on your country or region. For the most up-to-date details on support availability in your region, visit the Help and support view in your workspace or check the Fresha pricing page under Customer support.