Create service add-ons
Learn how to let clients choose optional extras during booking by adding add-ons to your services.
How service add-ons work
Service add-ons are optional extras linked to specific services that clients can choose when booking, such as a specific conditioner or adding nail art. This gives you a simple way to elevate your client experience and increase earnings without overcomplicating your service menu.
You can create multiple add-ons for each service and decide whether they have an additional cost or time. Add-ons can also be grouped so they can be used across different services.
Create a service add-on group
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From the main menu on the left of your screen, go to Catalog.
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Select Service menu from the left menu panel.
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Select an existing service from your Service menu, or create a new one.
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In the left menu panel, select Service add-ons and click on the Add group button.
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In the Option view, click on Create new group.
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In the New add-on group view, enter a Group name that is easily recognizable for your team, and a Prompt to clients that will appear during online booking. For example, “Choose your hair conditioner”.
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Under the Add-on options, click on the Create option button to create specific add-ons for the group.
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In the pop-up, enter the following details, then click on the Add button at the bottom of the pop-up to save the option to the group:
- Option name: The name shown to clients, for example, Argan oil conditioner.
- Description: A short explanation of the add-on.
- Additional pricing: If the add-on has an additional charge, enter the price.
- Additional duration: Add extra time to the service.
- Advanced settings: Update the default sales tax setting for the add-on and add the cost of the add-on to your business.
- You can keep adding more add-on options by selecting the Create option button.
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Under Limits, choose whether the add-on group should have minimum, maximum, or quantity restrictions on how many add-ons a client can select from the group.
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Under Linked services, click on Edit and tick the checkbox next to other services the add-on option applies to.
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Select Advanced settings to choose which additional options you want to apply to the service add-on:
- Enable commission for this group: Commissions will be calculated using the rate of the booked service.
- Apply discounts to add-ons within this group: When a discount is applied to the booked service, the same discount will automatically apply to any add-ons within this group.
- Hide from online booking: Clients will not see this group during booking, but it will appear on confirmation emails and receipts.
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Click on the Save button in the top right corner to create the new add-on group.
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From the Add option group view, click on the Apply button in the top right corner to assign the add-on group to the service.
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Click Save in the top right of the service to save your changes.
Once created, the add-on group will automatically apply to the services you have selected. When a client books this service online, or if the appointment is manually added into your calendar, the add-on group will appear as an additional step within the booking flow.
If an appointment includes multiple services with add-ons, all add-ons will appear in the booking flow. For appointments that contain bundles, clients will be shown add-ons for each service within the bundle.
Edit or remove service add-ons
- From the main menu on the left of your screen, go to Catalog.
- Select Service menu from the left menu panel.
- Click on the service with an add-on you would like to edit or remove.
- In the left menu panel, select Service add-ons.
- Next to an add-on group listed, make the following adjustments.
- Remove: To unlink the add-on group from this service, click on Actions next to the add-on group (three dots) and select Remove.
- Edit: Select the add-on group to make changes to it, such as updating group details or adding more add-on options.
- Permanently delete the add-on group: To remove the add-on group from all linked services, in the Edit view, select the Options button in the top right, then choose Permanently delete.
- Remove: To unlink the add-on group from this service, click on Actions next to the add-on group (three dots) and select Remove.
FAQs
You can control the order of your add-ons from the Service add-on settings within a service. Click on an add-on group, select Actions (three dots) next to an option, and choose Move up or Move down. The updated order will automatically appear in the client booking flow.
Add-ons can be updated in an existing appointment directly from your Calendar. Open the appointment and select the service from the right panel. Click Actions (three dots) next to an add-on and choose Edit or Remove to update it. To add a new add-on, select the Add button, choose an option from your add-on group, and click Apply to save your changes.
Revenue from service add-ons appears in your Sales summary report and Sales log detail report. Filter the reports by Type to view the total revenue earned from service add-ons within your selected date range.
Once commission is enabled for a service add-on, commissions is calculated on add-on sales from that point onward. Add-on sales made before the commission setting was enabled remain unchanged.