Manage service availability
Learn how to make updates to your services by managing their availability, assigning the team members who can perform them, and linking the resources they require.
In this article
How your service availability works
Once your online profile is published, a service will only show as available to book online if it can be delivered at the selected location, has an assigned team member who’s available, and any required resources are also available at that time.
You can also manage when services are available to book, making a service bookable during specific times, such as special promotions
Assign team members to services
Choose which team members are qualified or available to perform a service so clients can book with the right staff.
- From the main menu on the left of your screen, go to Catalog.
- Select Service menu from the left menu panel.
- Click on a service from the service menu to update.
- In the Edit service view, select Team members from the left menu panel.
- Tick the checkbox next to each team member who can perform the service.
- Click on the Save button in the top right to update the service.
After updating, the service can be booked with any of the team members you’ve selected.
Assign resources to services
Link any rooms, equipment, or tools a service requires so the right resources are reserved automatically when clients book.
- From the main menu on the left of your screen, go to Catalog.
- Select Service menu from the left menu panel.
- Click on a service from the service menu to update.
- In the Edit service view, select Resources from the left menu panel.
- Tick the checkbox next to each resource that requires the service.
- Click on the Add resource button to create a new resource.
- Click on the Add resource button to create a new resource.
- Click on the Save button in the top right to update the service.
Once updated, the service will automatically reserve the selected resources when booked.
Allocate locations to services
Set which of your business locations offer a service so clients only see and book it where it’s available.
- From the main menu on the left of your screen, go to Catalog.
- Select Service menu from the left menu panel.
- Click on a service from the service menu to update.
- In the Edit service view, select Locations from the left menu panel.
- Tick the checkbox next to each location where the service will be available.
- Click on the Save button in the top right to update the service.
Once saved, the service becomes available for clients to book at all selected locations. Any location you leave unticked will no longer offer the service in online booking or at in-store.
Online booking settings for each service are turned on automatically when you create a service. Your service will only show online once your Marketplace profile is published and the service is available to book. To manage these settings, open the service and select Online booking from the left menu panel.
FAQs
Removing a location or team member from a service updates where and who the service can be booked with. Once removed, the service will no longer appear as an option for new bookings at that location or with that team member. Any existing appointments stay unchanged.
When you update the price or duration of a service, a pop-up appears if there are future appointments booked with that service. You can choose to apply the new details by ticking the box in the pop-up. If you don’t apply the update, those existing appointments keep their original price and duration.
To apply your payment policy to an individual service, start by setting up your payment policy. Open a service from your Service menu and select Settings from the left menu panel. Under General settings, tick the checkbox to require a deposit upfront or capture card details so the payment policy applies to that specific service.