Collect manual charges using a card terminal

FAQs

• • What should I do if there is no payment button on my card terminal?

    If the payment button is not visible on the home screen of your card terminal or if you see an error message labeled “Bypass AID prio,” perform a hard reset of your device. This will restore the payment button, allowing you to proceed with manual transactions.

  • Is there a limit to the amount I can take using manual charge?

    Yes, there is a maximum limit for manual charges through a terminal. This limit varies based on the currency and your location.

  • Does my terminal know which client the manual charge is for?

    No, all manual charge transactions are added as Walk-ins so your card terminal will not associate this with a specific client.

  • Does the terminal know what service the manual charge is for?

    Your card terminal will not associate a manual change with any of your services as the transaction will be set as Misc service.

  • Can tips taken through manual charge be allocated to a team member?

    All manual charge transactions, including tips, are assigned to the business owner, meaning tracking or assigning tips and sales to individual team members is not possible.

  • Where can I find an invoice for using manual charge?

    Your monthly invoices will display the manual transaction fee. You can also view this as a Manual card charge under your business wallet.

  • What is the fee for using manual charge?

    A standard payment processing fee plus an authorisation fee will apply when using manual charge. This will appear as a Manual charge fee under your business wallet account activity. Find the pricing for all of Fresha's paid features, including fees here.

  • How do I refund a payment that was taken as a manual charge?

    To refund a transaction made through manual charge, open Sales and select Payments. Locate the transactions and click on the Ref number. Select the three dots next to Rebook and click Refund sale.

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