Connect a card terminal to WiFi

FAQs

• • Is using a bluetooth connection the same as a WiFi connection on a card terminal?

    A bluetooth connection is not the same as a WiFi connection. Only the  V400m card terminal can connect to an Ethernet LAN when connected to a Bluetooth dock station. We recommend connecting to WiFi however if this isn’t available, you can use a mobile phone hotspot.

  • What should I do if my screen says ‘Network type must be set up in Customer Area’ when trying to connect to the WiFi?

    If you’re presented with a ‘Network type must be set up in Customer Area’ message when trying to connect your Fresha card terminal to WiFi, try checking your network before contacting our team who will be able to investigate and assist further.

  • What do I do if the Wifi router doesn't work properly?

    If the WiFi router isn’t working properly, try factory resetting it. Check if your WiFi is functioning with other devices like your phone or laptop. If the issue persists, contact your internet provider for further assistance.

  • Can I connect to hotspot?

    You can activate a hotspot connection on a V400m. For this: 

    1. From the main screen, press 1 followed by the green circle button on your card terminal.
    2. Access the Staff menu using the PIN code 1234 followed by the green circle button.
    3. Go to Network and select WiFi (make sure WiFi toggle is turned ON). 
    4. Click on the plus icon to see the list of available networks, and locate your phone’s network.
    5. Enter the WiFi password which is listed on your phone, and press the green button.
    6. Wait until it connects, then press the X button. Once you see the WiFi and the cloud icons on the screen, it means the terminal is connected and ready to be used.

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