- Help center
- Knowledge base
- Payments
Collect payments using a card terminal
Collect payments using a card terminal
With your card terminal in hand, you're ready to process in-store payments. Learn how to start processing payments using your card terminal.
Getting started
To start processing payments with your card terminal, you’ll first need to:
- Activate the terminal.
- Create a new sale or check out an appointment.
Accepted payment methods
Fresha card terminals offer flexible payment options to suit your needs, with availability depending on your location. Find a breakdown of the payment methods supported in each region.
General payment methods
The following payment methods are accepted on all Fresha card terminals:
- Apple Pay
- Google Pay
- Chip & PIN
Regional payment methods
Fresha card terminals also support the following payment methods in specific regions:
| Region | Accepted payment methods |
|---|---|
| United States | Visa, Mastercard, American Express, Discover, Diners Club International |
| Canada | Visa, Mastercard, American Express, Discover, Diners Club International, Interac®, JCB, UnionPay |
| Australia | Visa, Mastercard, American Express, Discover, Diners Club International, EFTPOS |
| New Zealand | Visa, Mastercard, American Express, Discover, Diners Club International |
| United Kingdom | Visa, Mastercard, American Express, Discover, Diners Club International |
| Europe (EUR, CHF, CZK, DKK, HUF, NOK, PLN, RON, SEK) | Visa, Mastercard, American Express, Discover, Diners Club International, Bancontact, Maestro |
| Puerto Rico | Visa, Mastercard, American Express, Discover, Diners Club International |
| Singapore | Visa, Mastercard, American Express, Discover, Diners Club International |
In Canada, Interac® card transactions can only be refunded on the same day they are processed. For refunds after that day, the client will need to select a different payment method.
Fresha card terminals in New Zealand only accept contactless payments (like PayWave and PayPass). Card insert, swipe payments, and EFTPOS/Cashflow card payments are not supported at this time.
Processing payments
You’ll be prompted with steps to check out appointments directly on the card terminal.
- Desktop
- Mobile
To process a payment:
- Open the Calendar.
- Select the appointment you’d like to raise an invoice for.
- Click Checkout to be redirected to the New sale page.
- Add any products, services, memberships, and gift cards to the cart.
- Click on the items in your cart to apply a discount, change the service provider, or the team member who raised, invoiced, and took the payment.
- Click Continue.
- Once you’re happy with your changes, click Charge and select the payment method Card terminal.
- On the terminal, clients can add a tip or they can skip this step by selecting No tip on the card terminal.
- Once confirmed, they can follow the instructions on the card terminal to complete the transaction.
To process a payment:
- Open the Calendar.
- Select the appointment you’d like to raise an invoice for.
- Tap Checkout.
- Add any products, services, memberships, and gift cards to the cart.
- Tap on the items in your cart to apply a discount, change the service provider, or the team member who raised, invoiced, and took the payment.
- Tap Continue to payment.
- You can add tips where necessary (the client will have this option to tip when paying via terminal), then tap Continue to payment.
- Select Card Terminal as Payment type, then tap Pay now.
- On the terminal, clients can add a tip or they can skip this step by selecting No tip on the card terminal.
- Once confirmed, they can follow the instructions on the card terminal to complete the transaction.
You can choose when to ask clients if they’d like to leave a tip in your Tip settings.
FAQs
What ways can clients make payments via my card terminal?
Can I enter my client's card details on my card terminal to take payment?
Can I process a split payment via Fresha using a card terminal
Can my client still leave a tip if I checkout using a card terminal?
How do I add a service charge to the appointment cost when checking out with a card terminal?
Why is my terminal not allowing me to make a payment?