Create your online profile
Learn how to launch your business on the marketplace and start accepting online bookings by creating and publishing your online profile.
In this article
Enable online bookings
Set up and publish your online profile to make your business bookable through the Fresha marketplace.
- From the main menu on the left of your screen, go to Online booking.
- Select Marketplace profile from the left menu panel.
- Click on the Start now button to begin setting up your Marketplace profile.
- In the top right corner, click on the Continue button to proceed to the next step.
- On the next page, add your venue essentials, such as your business display name, phone number and email, so clients can easily contact you. Once you've entered the details, click on the Continue button to proceed to the next step.
- From the next page, set your location address and adjust the map pin to accurately reflect your business location. Then click on the Continue button to proceed to the next step.
- Add an optional Getting there note with instructions for clients to follow. For example, “The access code to parking is 1234”.
- On the next page, set your business opening hours by selecting times from the dropdown menu and click on the Continue button to proceed to the next step. These hours will appear on your public profile but won’t impact your team’s scheduled shifts.
- Review the photography guidelines and select the Continue button to upload your venue images.
- From the uploading page, click on the Choose a file button to upload images of your location. Drag and drop each image to change the order of how they are displayed on your profile. You can add and replace any images at any time. Once you have uploaded a minimum of three venue images, click on the Continue button to proceed to the next step.
- Select all applicable Amenities, Highlights, or Values that represent your business, then click Continue to move to the next step. These will be featured on your profile for clients to see.
- On the next page, add a business description that highlights what your venue offers and what makes it unique, refer to our writing standards for creating a strong business description. Then, click on the Continue button to proceed to the next step. You can also click on the Enhance button to generate an AI-powered version based on your existing details.
- Next, review how Fresha marketplace fees work by reading the terms and watching the short video, then tick the checkbox to confirm before clicking Continue to move to the final step.
- To enable online bookings, add your payment method and billing details.
- Once verified, click on the Enable button to publish your Marketplace profile and become discoverable online through Fresha.
Once your online profile is live, your business can start accepting online bookings.
Once you're live on the marketplace
As soon as your online profile has been created and listed on the marketplace, we recommend the following steps to maximize your success:
- Ensure that your client list has been imported to prevent any unnecessary Marketplace new client fees.
- Create a Blast campaign to let your clients know they can now book with you online.
- Set up Facebook and Instagram bookings to capture appointments through social media.
- Add a book button to your website for direct scheduling.
- Enable Google Reserve to boost your visibility across Google search and Maps.
- Set up your service porfolio to showcase photos of your best work, turning inspiration into bookings.
FAQs
You can disable online bookings at any time by opening your Marketplace profile in your Fresha account, clicking Options (three dots), and selecting Unlist profile.
Once your profile is unlisted from the Fresha marketplace, clients will no longer be able to book appointments online, and your Book Now buttons and booking links will stop working. You can publish your marketplace profile at any time to start accepting online bookings again.
When setting up your marketplace profile, you can save your progress at any time and return to it later by clicking Save and exit in the top right corner of set-up page. For example, you might start your profile setup now and complete it once you have venue images ready.
You can edit your marketplace profile at any time, and it will only be published live on our Fresha marketplace once all setup stages are complete and you click Publish.
Online booking is free on all Fresha plans. To publish your profile on the Fresha marketplace, you’ll need to add a card on file, which is only used to cover any fees you may incur.
Once your profile is published on our Fresha marketplace, you can accept unlimited online bookings.Depending on your location, businesses may be required by law to provide a valid contact number. Fresha also requires a valid business contact number to be added and kept on file.
Your contact number may be shown to clients in certain situations. For example, if a client tries to cancel an appointment outside your cancellation window and your payment policy is set to Capture card details, they are prompted to contact your business directly.
