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Marketplace new client fees
Marketplace new client fees
Reach new clients with almost no effort by publishing your profile on Fresha’s marketplace. Showcase your business to millions of monthly users and gain more clients while only paying a small, one-time fee for each new client that discovers you through the Fresha marketplace.
Understanding the fee
You’ll need to start by setting up your online Marketplace profile to list your business on Fresha’s marketplace, where you’ll gain exposure to thousands of local clients searching for your services online every day.
Tens of thousands of appointments are made daily on the marketplace, with 4 out of 5 clients returning for a second appointment. When we bring you a brand-new client through the Fresha marketplace, we’ll only charge you a one-time Marketplace New Client Fee for introducing them to you. The fee does not apply to returning clients.
What is a Marketplace new client?
Marketplace new clients are individuals who first discover your business through the Fresha marketplace and go on to make an online booking. You can easily identify a Marketplace new client by checking their client profile:
- Open your Clients list and select a client to view their profile.
- Check for the following details:
- New Fresha client label:
If the client discovered your business through the Fresha marketplace, their profile will be labeled with 'New Fresha Client’. Once their first appointment is completed, the label disappears and the client becomes an existing client. - Client source:
If the client discovered you on the Fresha marketplace, the client source will show as ‘Fresha Marketplace’. Check this by clicking on Client details and viewing the Client source under Additional info.
- New Fresha client label:
Clicking on the Client source shows the complete Fresha Marketplace client journey, from their first discovery of your business on the marketplace to the moment the Marketplace New Client Fee is applied.
Verifying new clients
To make sure you’re only ever charged the Marketplace New Client Fee for brand-new clients who discover your business through us, we’ll track the client’s online activity and carry out the following checks:
✔️ The Marketplace New Client Fee applies when:
- The client is not an existing client on your Clients list at the time of booking.
- The client first discovers your business on the Fresha marketplace and goes on to make an online booking.
- When booking, the client confirms they haven't previously visited your business before.
❌ The Marketplace New Client Fee doesn't apply when:
- The client already exists in your Clients list when they book their first appointment. This includes returning clients and manually added clients saved to your account.
- The client has been imported into your Clients list before they make their first appointment booking.
- The client confirms they have previously visited your business before booking.
Calculating the Fee
We only charge a one-time fee for each new client who discovers you through the Fresha marketplace. This fee is calculated based on the value of their first completed appointment.
To keep things fair for our partners, the fee doesn't apply to:
- Additional services or products that are added to the appointment by your team during checkout, after the initial booking is made.
- Memberships, gift cards and products bought online.
- Tips or service charges that are added during checkout.
- So things stay affordable, the Marketplace New Client Fee has a maximum cap for higher-value services. Similarly, a minimum fee is applicable for appointments that are free or of lower value.
- If the Marketplace new client cancels the appointment online through their Fresha account, the fee will be deferred and charged based on the value of the next appointment booked.
- If you or your team cancel an appointment on the client’s behalf, the Marketplace New Client Fee will still apply.
How much is the Marketplace New Client Fee?
You can find the Marketplace New Client Fee rate and minimum fee on our pricing page.
Where can I find charges for Marketplace New Client Fees?
All charges for Marketplace New Client Fees will show in your business wallet.
To view these transactions:
- Click on the wallet icon to open your business wallet.
- Select Fresha accounts.
- Marketplace New Client Fee transactions will show under your account activity labeled as a ‘New Fresha client fee’, accompanied by the name of the associated client.
- Click on the transaction to view Transaction details, including the appointment and client source.
- Click on the Client source history to see when the client discovered your business on the Fresha marketplace and when the fee was charged.
Tips for managing existing clients
To prevent being charged the Marketplace New Client Fee for your existing clients, we recommend taking the following steps before encouraging them to book online with you:
- Before listing your business on the Fresha marketplace, make sure all contact details for your existing clients are imported into your business account.
- Send a Blast campaign to introduce your newly imported clients to your new booking system, providing them with the correct link for future appointments.
- Maintain an updated and organized client list by merging duplicate client profiles.
- Generate a QR code from your Link builder tab and print it as a sticker for your entrance door or desk, allowing clients to scan and instantly book when encountering your business.
FAQs
What can I find in the client source history for a marketplace client?
Can I be refunded for the Marketplace New Client Fee?
How will cancellations affect the Marketplace New Client Fee?
If my client does not want to cancel online, will I still be charged the Marketplace New Client Fee?
If there is a discount on my service, will the Marketplace New Client Fee apply to the discounted cost?
Can I opt out of the Marketplace New Client Fee?
Is the Marketplace New Client Fee charged for the whole booking?
Why am I sometimes charged the Marketplace New Client Fee when the client books through my website online?
If I change an appointment where the Marketplace New Client Fee applies, will the fee be based on the updated appointment price?
Do I have to pay the Marketplace New Client Fee if my client is a no-show?