Can clients still see my Fresha business profile online if it's unlisted from the Fresha marketplace?

Unlisting your marketplace profile removes it from the Fresha marketplace, so clients will no longer be able to find your venue or make new bookings online through Fresha. Any existing Book Now buttons and booking links will also stop working. To re-enable online bookings and make your business visible to clients again, simply publish your marketplace profile again.

What happens to my business profile's reviews and ratings when I unlist it from the marketplace?

When you unlist your marketplace profile, you disable online bookings and remove your business from the Fresha marketplace. All existing client reviews and ratings made for your Fresha business are preserved and will be visible again once you re-publish your marketplace profile.

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Manage your marketplace profile

In this guide you'll learn how to manage your online bookings by updating your information, listing or unlisting your marketplace profile.

Understand how your marketplace profile is performing

Each marketplace profile includes access to reporting tools that help you track and measure your online booking performance.

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing you want to review, click on the Manage button to open a summary of your profile’s performance.
In the Performance section, you’ll see key metrics including the percentage of clients sourced from the marketplace, total sales amount, and lifetime ROI (return on investment).
Under Add-ons and integrations, you can view active integrations or set up new ones.
To access more detailed insights, click on the View report button in the Performance section.
You’ll be redirected to the Online presence dashboard in Reporting, where you can explore a full overview of your marketplace performance, filtered by the profile you selected.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing you want to review, tap on the Manage button to open a summary of your profile’s performance.
From the menu panel, select the Overview tab to view the performance dashboard for the selected profile.
In the Performance section, you’ll see key metrics including the percentage of clients sourced from the marketplace, total sales amount, and lifetime ROI (return on investment).
Under Add-ons and integrations, you can view active integrations or set up new ones.
To access more detailed insights, tap on the View report button in the Performance section.
You’ll be redirected to the Online presence dashboard in Reporting, where you can explore a full overview of your marketplace performance, filtered by the profile you selected.

Edit your marketplace profile

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing you want to manage, click on Actions (three dots) and then select Edit profile.
Click the Continue button at the top right to move through each step of your online profile and make changes where necessary.
You can edit and update the following sections of your marketplace profile:
- Essentials: Set the geographic area where your business will appear in searches and where clients will visit for their appointments.
- Business location: set the geographic area where your business will appear in searches and where clients will visit for their appointments.
- Opening hours: define your general business hours (separate from individual team scheduled shifts).
- Venue images: add or update photos to show the layout and appearance of your salon or workspace.
- Amenities and highlights: select keywords and features unique to your business that help clients filter and find you in marketplace searches.
Once you have made your changes, click on the Save and exit button in the top right corner to update your online profile.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing you want to review, tap on the the Actions (three dots) and then select Edit profile from the options panel to update your marketplace profile.
Tap on the Continue button at the bottom of your screen to move through each step of your online profile and make changes where necessary.
You can edit and update the following sections of your marketplace profile:
1. Essentials: Set the geographic area where your business will appear in searches and where clients will visit for their appointments.
2. Business location: set the geographic area where your business will appear in searches and where clients will visit for their appointments.
3. Opening hours: define your general business hours (separate from individual team scheduled shifts).
4. Venue images: add or update photos to show the layout and appearance of your salon or workspace.
5. Amenities and highlights: select keywords and features unique to your business that help clients filter and find you in marketplace searches.
Once you have made changes, tap on Actions (three dots) in the top right corner to Save and exit to update your online profile.

Once you have updated your marketplace profile, any changes will be immediately updated and visible to clients when booking online.

List and unlist your marketplace profile

Unlisting your profile will disable online bookings and any booking links you have, appointments will need to be manually added to your calendar.

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing, select from the following options:
1. Unlist your profile
  To remove your online profile from the marketplace and disable online bookings, click Actions (three dots) and select Unlist profile. In the pop-up, confirm your choice by clicking Unlist again.
2. List your profile
  To list your online profile and enable on online bookings, click on the Publish button. Click the Continue button in the top right corner to review the marketplace details, and then click Enable to list your profile online.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing, choose from the following options:
1. Unlist your profile
  To remove your online profile from the marketplace and disable online bookings, tap on the Actions (three dots) and select Unlist profile from the options panel. In the pop-up, confirm your choice by tapping Unlist again.
2. List your profile
  To list your online profile and enable on online bookings, click on the Publish button. Tap on the Continue button at the bottom of your screen to review the marketplace details, and then tap Enable to list your profile online

If unlist your online profile, your booking links will become inactive, and clients will no longer be able to find or view your business on the marketplace.

FAQs

Back

Manage your marketplace profile

In this guide you'll learn how to manage your online bookings by updating your information, listing or unlisting your marketplace profile.

Understand how your marketplace profile is performing

Each marketplace profile includes access to reporting tools that help you track and measure your online booking performance.

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing you want to review, click on the Manage button to open a summary of your profile’s performance.
In the Performance section, you’ll see key metrics including the percentage of clients sourced from the marketplace, total sales amount, and lifetime ROI (return on investment).
Under Add-ons and integrations, you can view active integrations or set up new ones.
To access more detailed insights, click on the View report button in the Performance section.
You’ll be redirected to the Online presence dashboard in Reporting, where you can explore a full overview of your marketplace performance, filtered by the profile you selected.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing you want to review, tap on the Manage button to open a summary of your profile’s performance.
From the menu panel, select the Overview tab to view the performance dashboard for the selected profile.
In the Performance section, you’ll see key metrics including the percentage of clients sourced from the marketplace, total sales amount, and lifetime ROI (return on investment).
Under Add-ons and integrations, you can view active integrations or set up new ones.
To access more detailed insights, tap on the View report button in the Performance section.
You’ll be redirected to the Online presence dashboard in Reporting, where you can explore a full overview of your marketplace performance, filtered by the profile you selected.

Edit your marketplace profile

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing you want to manage, click on Actions (three dots) and then select Edit profile.
Click the Continue button at the top right to move through each step of your online profile and make changes where necessary.
You can edit and update the following sections of your marketplace profile:
- Essentials: Set the geographic area where your business will appear in searches and where clients will visit for their appointments.
- Business location: set the geographic area where your business will appear in searches and where clients will visit for their appointments.
- Opening hours: define your general business hours (separate from individual team scheduled shifts).
- Venue images: add or update photos to show the layout and appearance of your salon or workspace.
- Amenities and highlights: select keywords and features unique to your business that help clients filter and find you in marketplace searches.
Once you have made your changes, click on the Save and exit button in the top right corner to update your online profile.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing you want to review, tap on the the Actions (three dots) and then select Edit profile from the options panel to update your marketplace profile.
Tap on the Continue button at the bottom of your screen to move through each step of your online profile and make changes where necessary.
You can edit and update the following sections of your marketplace profile:
1. Essentials: Set the geographic area where your business will appear in searches and where clients will visit for their appointments.
2. Business location: set the geographic area where your business will appear in searches and where clients will visit for their appointments.
3. Opening hours: define your general business hours (separate from individual team scheduled shifts).
4. Venue images: add or update photos to show the layout and appearance of your salon or workspace.
5. Amenities and highlights: select keywords and features unique to your business that help clients filter and find you in marketplace searches.
Once you have made changes, tap on Actions (three dots) in the top right corner to Save and exit to update your online profile.

Once you have updated your marketplace profile, any changes will be immediately updated and visible to clients when booking online.

List and unlist your marketplace profile

Unlisting your profile will disable online bookings and any booking links you have, appointments will need to be manually added to your calendar.

From the main menu on the left of your screen, go to Online booking.
Select Marketplace profile from the left menu panel.
Next to the marketplace listing, select from the following options:
1. Unlist your profile
  To remove your online profile from the marketplace and disable online bookings, click Actions (three dots) and select Unlist profile. In the pop-up, confirm your choice by clicking Unlist again.
2. List your profile
  To list your online profile and enable on online bookings, click on the Publish button. Click the Continue button in the top right corner to review the marketplace details, and then click Enable to list your profile online.

From the main menu along the bottom of your screen, tap on More (grid icon) to view more options.
Open Online booking, and tap on the Marketplace profile tab.
Next to the marketplace listing, choose from the following options:
1. Unlist your profile
  To remove your online profile from the marketplace and disable online bookings, tap on the Actions (three dots) and select Unlist profile from the options panel. In the pop-up, confirm your choice by tapping Unlist again.
2. List your profile
  To list your online profile and enable on online bookings, click on the Publish button. Tap on the Continue button at the bottom of your screen to review the marketplace details, and then tap Enable to list your profile online

If unlist your online profile, your booking links will become inactive, and clients will no longer be able to find or view your business on the marketplace.

FAQs

Manage your marketplace profile

In this article

Understand how your marketplace profile is performing

Edit your marketplace profile

List and unlist your marketplace profile

Can clients still see my Fresha business profile online if it's unlisted from the Fresha marketplace?

What happens to my business profile's reviews and ratings when I unlist it from the marketplace?

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