What happens if I delete a blocked client?

Deleting a blocked client will remove the block, allowing them to book online again.

Can I block a client through an appointment on the calendar?

Yes, you can block and unblock clients directly through their appointments on your calendar.

What are some alternatives to blocking a client?

Upgrading to our payment processing solution and setting up no-show and late cancellation protection can help reduce client no-shows by up to 90%.

Will the blocked status be visible to all team members?

Yes, the blocked status and reason will be visible to all team members with access to the client’s profile.

Can any team member block clients from booking?

Team members will need permission for Clients to block clients from booking. You can manage their permissions through your Workspace settings.

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Block clients from booking

Block clients from booking

Restrict online booking for clients who have missed multiple appointments or haven't followed our guidelines. Learn how to block clients and keep your team informed with the details.

Blocking clients

Clients won't be made aware that they have been blocked. Instead, when they try to book, they'll see "Time slot unavailable" and be asked to contact you by phone.

Desktop
Mobile

To block a client:

Open your Clients list and select the client.
From the client profile, select Actions, then Block client.
Choose a reason and click Block.

The blocked status will appear on the client’s profile and your calendar.

To block a client:

Open your Clients list and select the client.
From the client profile, select Actions (the three dots) on the left side, then, then Block client.
Choose a reason and tap Block.

The blocked status will appear on the client’s profile and your calendar.

Unblocking clients

Once you unblock a client, they can book online and manage appointments again.

Desktop
Mobile

To unblock a client:

Open your Clients list and select the blocked client.
From the client profile, select Actions, then Unblock client.
Select Unblock to reconfirm you want to proceed.

The blocked status will be removed from their profile and your calendar.

To unblock a client:

Open your Clients list and select the blocked client.
From the client profile, select Actions (the three dots) on the left side, then Unblock client.
Select Unblock to reconfirm you want to proceed.

The blocked status will be removed from their profile and your calendar.

FAQs

- What happens if I delete a blocked client?
- Can I block a client through an appointment on the calendar?
- What are some alternatives to blocking a client?
- Will the blocked status be visible to all team members?
- Can any team member block clients from booking?

Block clients from booking

Blocking clients

Unblocking clients

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