Block clients from booking
In this guide, you’ll learn how to block clients to manage who can book with your business.
How blocking clients works
Blocking a client prevents them from booking appointments with your business online. If a team member attempts to book an appointment in-store for a blocked client, they’ll see a notification with the block reason and can choose whether to proceed with the booking.
The client remains in your Client list, allowing you to retain their full activity history. Blocked clients aren’t notified of the block, instead, they’ll see a “Something went wrong” message with your business contact details when they try to book.
- From the main menu on the left of your screen, go to Clients.
- Select Clients list from the left menu panel.
- Click on a client's profile to view their profile details.
- In the client view, click on Actions and select Block client.
- In the Block client pop-up, select a blocking reason.
- Click on the Block button to confirm. The blocked status will appear on the client profile.
Once blocked, the client will no longer be able to book with your business. Their profile will remain in your Client list with the block status visible to your team. To unblock the client, follow the same steps and select Unblock from the Actions menu.
FAQs
Yes, you can block or unblock a client directly from their appointment in your calendar. Open the appointment and click on the client's name to view their profile. From there, select Actions and choose Block client.
Instead of blocking, consider upgrading to our payment processing solution and enabling no-show and late cancellation protection. This can help to reduce no-shows by up to 90%.
Yes, the blocked status and reason will be visible to all team members with access to the client’s profile.
Yes, blocked clients can still be booked in manually by your team.