Ratings and reviews overview
Client ratings and reviews are an effective way to grow your business. The more reviews you receive, the more clients you can attract and retain, helping you increase bookings and boost your earnings.
Fresha gives you everything you need to build and manage your online reputation, including:
Collect client reviews with automatic review invitations after each appointment.
Track your online reputation by bringing your Fresha and Google reviews together in one place.
Reply faster with AI Concierge using unique AI-prepared replies or automatic responses.
Collect client reviews
Encourage clients to leave a review with Thank You for Visiting messages. After every completed appointment, clients are automatically invited to share star ratings, comments, and photos about their visit, helping future clients learn more about your business.
With Google Rating Boost, clients are encouraged to continue to Google after leaving a review on Fresha and share the same review there, helping you build a stronger presence on Google.
Get the full picture
Bring your Fresha and Google reviews together in one place by connecting your Google Business Profile. Track your overall rating, total reviews, and rating breakdown under Online Reputation to understand how your business is performing.
AI-powered summaries analyse client feedback to highlight common themes, confirm what clients value, uncover trends you might have missed, and bring the most important feedback to your attention.
Reply faster with AI Concierge
Save time with Fresha's powerful AI Concierge, which automatically prepares unique replies for every review, whether it comes from Fresha or Google.
Every reply matches your business's tone, giving you the flexibility to review and publish replies yourself or automatically respond to eligible reviews based on their star rating or type of feedback.
Together, these tools help you attract and retain more clients by making it easier to collect reviews, understand client feedback, and respond quickly, helping you build and manage your online reputation.
