Reply to your client reviews in Fresha
Learn how to stay on top of every review by responding from one central place, without needing to leave Fresha.
In this article
About replying to client reviews
Reply to client reviews from Fresha and your connected Google Business Profile in one place, making it easy to manage client feedback as new reviews come in.
Team members can reply to reviews for services they've provided, or you can respond on behalf of your business.
Reply to a review
-
From the main menu on the left of your screen, go to Clients.
-
In the left menu panel, select Online reputation to access your reviews.
-
Click on the All reviews tab to view all your reviews.
-
Under a review you want to respond to, select the Write a reply button and type your response in the text box.
-
Send your response to the client:
- Fresha reviews: Choose to reply as yourself or as your business and then click on the Post reply button to publish your response. The option you select appears as the responder of the review.
- Google: Click on the Post reply button to publish your response directly to your Google Business Profile.
Once published, your reply appears beneath the review and is publicly visible on the platform where the review was left. To edit or delete your reply, select Actions (three dots) next to your reply.
Save time replying with AI Concierge
AI Concierge is one of Fresha's time-saving tools. When enabled, it prepares unique replies that match your business's tone or automatically responds to eligible reviews, helping you save time while staying on top of every review.
FAQs
Team members with the relevant permission can reply to reviews for services they've provided. When writing a reply to a Fresha review, they can use the Reply as dropdown to respond as themselves or on behalf of your business.
Reviews can be viewed and replied to directly from your notifications. Select the bell icon in the toolbar to see new review alerts
