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Set up commissions for team members
Set up commissions for team members
In this guide, you’ll learn how to set up sales commissions for your team members that are automatically tracked and included in their pay runs.
How commissions work
Commissions in Fresha are automatically tracked whenever a team member's sale is checked out, whether it’s a service, product, membership, or gift card, and flow directly into their pay run based on the rates you’ve set.
Commission earnings are included alongside wages, tips, and any adjustments in each pay run, so your team is always paid correctly based on what they’ve earned.
Set up commissions for team members
Commissions are set up individually for each team member, where you can choose between fixed or tiered structures and define any earnings deductions that should be applied before payment.
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From the main menu on the left of your screen, go to Team.
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In the team member list, click on a team member to view their details.
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From the team member view, click on Actions on the left and select Edit from the panel.
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In the Edit team member view, select Commissions from the left menu panel to view the team member's commission settings.
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Enable each item type to allow the team member to earn commission on those sales.
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Under the item type enabled, set how you would like the commission to be calculated:
- Fixed rate: Apply a set percentage or amount of commission to all item sales made by the team member.
- Tiered: Set commission rates that increase based on the team member’s total sales during a sales period. For example, offer 15% for sales up to $100, and 25% for sales between $100 and above.
- Custom commission rates: To customize commission rates for individual items, click Edit next to Customize commissions to set individual rates per item, then click Apply to save for the team member. For example, you might offer a lower commission on higher-priced services that cost more to provide.
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Click on the Save button in the top right to save changes.
Once commissions are enabled for a team member, they’ll be automatically calculated based on their sales and included in their pay run as commission.
Allow team members to earn commissions on appointment cancellation and no-show fees
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From the Edit team member view, select Commissions from the left menu panel to update the team member's commission settings.
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Enable the Cancellation commission type to allow the team member to earn a portion of cancellation or no-show fees as commission.
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Tick the checkbox next to each fee type, then enter the percentage the team member will earn as commission from late cancellations or no-shows.
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Click on the Save button in the top right to save changes.
To earn a portion of the cancellation fee, the team member must be assigned to the appointment, and the status must be updated to cancelled or no-show, alongside the the fee being charged to apply the commission.
Manage default commission calculations for your team
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From the main menu on the left of your screen, go to Settings.
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Click on the Team category to access commission settings.
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In the left menu panel, select Commissions to manage how commission are calculated for your team.
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Enable each deduction or earning you want to set as a default setting for all new team members.
Once you’ve set the default commission calculation settings, they’ll automatically apply to any team member with commission enabled, unless you choose to customize their settings individually in their profile.
Customize commission calculations for a team member
- In the Edit team member view, select Commissions from the left menu panel to update the team member's commission settings.
- Under the enabled commission item type, select Custom settings under Calculations.
- Tick the checkbox next to each deduction or earning you want to apply to the commission for the team member.
- Click on the Save button in the top right to update the commission settings.
Once updated, any deductions will be automatically applied to the team member’s commissions, without affecting the default settings in your team commission settings.
Automatic tracking and calculation of commissions is included in the Team Plan subscription. .
FAQs
When an appointment involves multiple team members, the total commission is split based on the value of the services each team member provides.
For example, if the total appointment is $100 and Team Member A and Team Member B each perform a service worth $50, they’ll each earn commission based on their individual settings, calculated from the $50 service they performed.
You can find an overview of commission earned by team members, locations and sale items in the Commission summary report.
No, if an appointment is cancelled and no fee is applied, it won’t be included in the team member’s commission earnings. To trigger commission, a cancellation or no-show fee must be charged. .