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Manage your Team plan
Manage your Team plan
In this guide, you’ll learn how to manage your Fresha plan.
How the Team plan works
Fresha's Team plan bundles core features and customer support for a combined subscription fee. It applies to businesses that accept bookings for more than one team member in select countries. To check whether this applies to your business, visit our FAQ page here.
With your Team plan, you’ll get:
- A free text message allowance based on the number of bookable team members
- Free marketing email allowance tailored to your team size
- Free 24/7 phone and chat support
- Tools to manage team commissions, wages, timesheets, and pay runs
If you’re an Independent using Fresha with one bookable team member, you’ll have access to limited features designed for small businesses and so the subscription fee does not apply to you.
All plans with Fresha come with the option to activate additional paid add-ons for a monthly fee.
View your Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select View plan details from the drop-down menu.
- Under Included features, you can review everything covered in your team plan, like your free automated text message and marketing email allowances.
Change to the Team plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Change plan to compare options.
- Under Change your plan select the Team plan and click on the Continue button in the top right.
- Review your payment method and monthly billing details.
- Click on the Activate button in the top right to enable your plan.
- Once activated your new plan will start immediately, and you'll only be charged for the remaining days of this billing period.
If you're on the Team plan, reducing your bookable team members to one will not automatically downgrade you to the Independent plan. You can change your plan under the Subscriptions section in your Billing details. To make sure you're not charged for the Team plan the following month, change your plan to the Independent plan beforehand.
Change to the Independent plan
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Change plan from the drop-down menu.
- Under Choose your plan select the Independent plan and click on the Continue button in the top right.
- From the listed options select your reason for changing plan and click the Continue button in the top right.
- Tick the checkboxes next to each condition to review and acknowledge the terms of changing your plan.
- Click on the Change plan button in the top right to change your plan.
- Once confirmed, select the Done button. Your new plan will start immediately, and the subscription fee will no longer apply to the next billing cycle.
If you're on the independent plan and decide to add a new team member, you'll be prompted to upgrade to the Team Plan.
Update your bookable team members
- From the main menu on the left, go to Team.
- In the Team menu on the left, click on Team members.
- On the team member you want to update, click Actions and select Edit from the drop-down menu.
- In the Team profile menu on the left, select Settings under Workspace.
- Under Appointment settings tick the checkbox to Allow calendar bookings. Keep the box unchecked if you do not want the team member to be bookable.
- Click the Save button in the top right to apply your changes.
Cancel your Team plan subscription
- From the main menu on the left, go to Settings.
- Under the Workspace settings category, select Billing.
- From the Billing menu on the left, click on Subscriptions.
- On your current plan, click Actions and select Cancel plan from the drop-down menu.
- From the listed options select your reason for cancelling your plan and click the Continue button in the top right.
- Tick the checkboxes next to each condition to review and acknowledge the terms of cancelling your plan.
- Click on the Cancel plan button in the top right to proceed with the cancellation.
- Once confirmed, select the Done button.
FAQs
Bookable team members are members of your team that have calendar booking enabled. This includes the business owner, so if both the business owner and one other team member are bookable on the calendar, the Team subscription will be based on two bookable team members.
Yes, you can change your plan anytime. Any changes to your plan will apply from the next billing period.
If you switch from a team subscription to an independent plan, you will lose access to team-specific features, including Team Pay, premium support, and additional free text message and marketing email allowances.
Canceling your Team plan will remove access to your workspace, and your marketplace profile will be unlisted. Any future appointments will stay booked, but you’ll need to manually refund any upfront payments. You can reactivate your plan later, restoring your account, but you’ll need to re-list your marketplace profile and re-enable notifications.
If you switch to the Team plan, you'll be charged a prorated amount for the rest of the month. Your text message and marketing email allowances will also be adjusted accordingly. At the next billing cycle date, you will receive the full text message and marketing email allowance, and be charged for a full month.
Yes, when upgrading to the Team plan you can choose to use a different payment card by selecting Change next to your current payment method on the billing summary page. If you wish to change the payment method used for the plan, update your payment method under workspace settings.
If you unsubscribe from the Team plan, your profile will be removed from Fresha's marketplace, and you will lose access to your account, including all content and information, such as client reviews. You will also no longer be able to view or export them. Since your profile is no longer visible on the marketplace, clients will not be able to see your reviews. However, if you reactivate your account, your reviews will be restored. Individual team members can still view their reviews and ratings under Reviews in their profile.
After downgrading your plan, you will still have access to reviews left for your venue and yourself. However, you will no longer be able to see or access reviews left for your previous team members. If you upgrade back to the Team Plan, your team members' reviews will be restored.
Only team members with permission for ‘Account set up’ and ‘Wallet and card processing’ access can manage subscription plans.
Refunds aren't available for the remaining period of the month when the Team plan has been switched to an Independent plan or cancelled.
Team plan renewals are automatic, but you can choose to change or cancel your plan at any time through your Workspace settings.
You’ll have two days to update your billing details. After that, you’ll lose access to your account until you add your correct details.
If you have a larger business, with over 20 team members, you may be eligible for our Enterprise plan. Contact our sales team for advice and custom rates.
Our new Team subscription is replacing our Team Pay add-on. You will have access to all the same features as part of the new Team subscription.
Your free text and blast marketing email allowance is calculated based on the number of bookable team members in your workspace and pooled across your business. This means your total allowance can be shared across your business and used flexibly, rather than being assigned to individual team members for their appointments.
Our payment processing rates will remain the same. See our pricing page here.
Our Marketplace New Client Fee will remain the same. See our pricing page here.