Mark appointments as no-shows
In this guide, you’ll learn how to mark appointments as no-shows when a client does not arrive after the scheduled start time.
- Open an appointment.
- In the right panel of the appointment view, click the Appointment status in the top-right and select No-show.
- A confirmation window will appear, where you can:
- Manage the Payment policies applied to the appointment.
- Send a Notification to update the client.
- Click on the Set as no-show button to confirm.
The appointment status and color will update in your calendar and the no-show will be recorded in the client’s profile for easy reference.
Appointments can only be marked as no-shows after the scheduled start time has passed. If a client informs you that they can't attend their upcoming appointment, you can cancel the appointment instead.
FAQs
- For appointments confirmed with a card: You’ll have the option to apply a no-show fee.
- For appointments with an upfront payment: You will have the option to refund or keep the deposit.
Yes, if you select the notification checkbox when cancelling an appointment, your client will receive an update about the cancellation. Clients will always be notified about cancellations if they booked their appointment online.
You can track client no-shows using the Appointments cancellations & no-show summary report. This report gives you a clear overview of missed appointments, helping you identify patterns, manage booking policies, and take any necessary actions to reduce future no-shows. You can also see cancellations and no-shows through your Appointments.
Yes, you can reverse a no-show by clicking the Appointment status in the top-right of the appointment view and selecting Undo no-show.