Put your team in the spotlight with enriched profiles

What are team member professional profiles?

Professional profiles on Fresha give your team members a dedicated space to showcase their work and connect directly with new and existing clients. Whether you're a business made up of hairstylists, beauty therapists, or fitness coaches, professional profiles highlight your team's skills and services, helping your business stand out in the Fresha marketplace.

What’s changing?

Until now, a team member’s professional profile could only be shared with clients through a direct link. Soon, professional profiles will be visible to clients throughout their booking journey and even after their appointment. Clients will be able to explore your team’s profiles in three key stages:

• When booking an appointment with you
  To enrich the booking experience, clients can not only choose the professional providing their service but also view their profile to get a genuine sense of who will be treating them.
  

• In their appointment details
  After selecting their professional and confirming the booking, clients can review their appointment details and browse the selected team member’s portfolio, giving them a preview of the style and quality they can expect.

  

• On your Fresha marketplace venue
  When clients browse your Fresha marketplace venue, they can click on any of your bookable team members to open their professional profile.

  

How this benefits your business

Each team member’s professional profile is a powerful marketing tool that attracts and inspires clients. It gives your team the opportunity to promote both themselves and your business by highlighting their:

Profile
Showcase the person behind the service. Team members can share their story, interests, languages, and social media links, building trust and connection before clients even book.

Services
Put their expertise front and center. Each profile highlights the services they’re qualified to perform for your business, making it easy for clients to choose the right professional.

Reviews
Highlight the impact of glowing reviews. Every review and star rating a team member earns is proudly displayed, helping build credibility and encouraging bookings.

Portfolio
Bring talent to life with a visual gallery. Team members can upload photos of their work to create a lasting gallery that showcases their craft and inspires clients to book with confidence.

By encouraging your team to build and share their profiles, you’ll not only promote their talent but also enhance your business’s credibility and attract more clients.

What to do next?

To ensure your business is ready for the launch of public team member profiles, here are your next steps:

For your team:

• Invite your team
  Send invites to your team members to join your workspace so they can create their own professional profiles.
• Help them shine
  Encourage team members to personalize their profiles with a photo, bio, and interests. 
• Showcase their skills
  Motivate team members to upload photos of their best work and build eye-catching portfolios that highlight their talent. They can use our handy guide to create a profile that stands out.

For your business:

• Polish your profile
  Clients love to know who’s behind the business. Refresh your professional profile by updating your photo, interests, and bio to make a great impression.
• Update your treatments
  Keep your service menu clear, organized, and up to date. Use our guide to help you optimize your treatment list for maximum impact.
• Refresh your venue images
  Upload fresh, high-quality photos to make your marketplace profile stand out. Use our photography guidelines for tips on capturing your venue at its best.