Set up your public contact form
Learn how to set up a public contact form that captures enquiries from your website and adds them straight to your Client Connect inbox.
In this article
About your public contact page
Your public contact page is available through a single link or QR code that you can add to your website, social profiles or wherever you'd like clients to be able to reach out. When they message, Fresha creates or matches a client record automatically, and the message lands in your Client Connect inbox.
Get your contact link and QR code
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From the main menu on the left of your screen, go to Settings and click on the Clients category.
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Select Client Connect from the left menu panel.
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Under Contact page settings, choose one of the following options:
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Copy link: Accept general inquiry messages with a dedicated link.
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Generate QR: Switch between light and dark backgrounds, then click Copy to copy the QR code image or Download to save it as a transparent PNG.
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Add your link or QR code to your website, social profiles, or printed materials.
Anyone who clicks on the contact link or scans the QR code is directed to message your business directly. They’ll be directed to the contact page where they can fill out the details to start a conversation with you.
Set your form and redirect preferences
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Open your Client Connect settings.
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Next to Contact page settings, click on the Edit button to update the preferences.
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Under Required contact details, select whether you’d like the recipient to share their Phone, email, or both.
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The recipient is always required to provide their name so a record can be kept in your client list.
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Choose whether you'd like to
- Allow image attachments: Clients can attach image files to their message.
- Show marketing consent checkbox: Clients can choose to receive your marketing notifications.
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Under Submitted message page, choose where to direct clients after successfully submitting a message:
- Your marketplace profile: this sends them to your marketplace profile after submitting a message.
- Custom link: this sends them to a specific link, such as your own website or a social media page.
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Click Save in the top right to update your contact form settings.
Your contact page is updated immediately to reflect the information you need from the recipient. Once they fill out the required information and send a message, they are directed wherever you choose once .
FAQs
Your contact link always opens a hosted form on fresha.com, typically in a new tab, so you can add it as a button, image, or QR code on your site or social profiles rather than an embedded element.
We match submissions against your existing clients by email and phone only, never by name. If we find a confident match, we add the message to that client's existing conversation instead of creating a new record.
