May's new feature round-up

Curious about what we've been working on at Fresha? Well, you're in luck. We’ve put client updates centre-stage this month, with improved business notifications and the ability to reply to reviews. Save time managing your product inventory with upgraded stock importing, ordering and receiving functionalities. Grab a cup of tea and read what’s new.

Build loyalty by replying to client reviews

You can now directly reply to Fresha reviews and show clients how much you care about their feedback. It’s a great feeling when a 5-star rating comes in. But don’t stop there — always thank clients for taking the time to review. You can personalise your replies by using the client’s first name and commenting specifically about their experience. They will feel appreciated, which makes a return visit more likely. 

What if the review is negative? It can happen in any business, but you can always learn from these to improve your service. We recommend staying calm, respectful and suggest further discussion offline to resolve any issues. You can set up a daily or weekly email summary of your reviews and ratings so you can reply to them all at once. Read more here

Upgraded notifications

When you’re running a busy business, it can be hard to keep track of what you need to know right now, and what can be looked at later. That’s why we’ve grouped your business alerts, so you’ll never miss an important update. 

We’ve put your notifications into separate groups: appointments, reviews, tips, online sales (for gift cards, products and memberships) and stock. Any updates to appointments, whether you have a new booking, a rescheduled or cancelled service, are at the top of your feed for easy access.

Revamped stock ordering

We’ve overhauled the Fresha inventory so you can buy, receive and sell your products all in one place.

Our all-new stock ordering experience allows you to order from your suppliers directly via email. We’ve included smart pre-filling ordering options for products that are running low or out of stock. It all works smoothly on both desktop and mobile devices too. 

You can create draft stock orders, add any delivery fees and choose expected delivery dates. We’ll then notify you when to expect a knock at the door. Then, when the delivery arrives, you can receive your products and update your inventory in a few clicks. 

When it comes to shipments and deliveries, things don’t always go to plan. So we’ve added a way to partially receive stock orders when only a part of your delivery arrives on time. 

Bulk upload your products

At Fresha, we’re all about saving your time, so we’ve created a quicker way of importing your product list. You can bulk upload your stock inventory for seamless ordering, tracking, and in-store retail sales. If you’ve not set up your Fresha Store yet, now is the time!

Depending on how you store your product list, there are two options for importing. You can download and fill the template with your product info, or upload your own CSV file. If you choose the latter, Fresha will try to automatically match the column headers in the Fresha product list to the column headers in your file. For a step-by-step guide, click here.

That’s all for now 🎬

Stay tuned for more feature updates from the Fresha Product Team. As always, we’d love to hear from you – we work on new features and updates based on your feedback. You can view, vote for, and post new feature ideas here or get in touch via email.