Void a sale
Learn how to cancel a completed sale in your sales records.
In this article
How voiding a sale works
Voiding a sale cancels a completed transaction by updating the sale status and removing it from payments. The voided sale remains visible in your Sales reports for tracking and record-keeping.
Once a sale is voided, it stays recorded as voided. To cancel a sale collected using Fresha Payments, issue a refund to the client.
Void a sale
- From the main menu on the left of your screen, go to Sales.
- Select Sales from the left menu panel.
- Above the Sales list, use the search bar and filters in the toolbar to find the sale.
- Click on the Sale # to view the details.
- In the right panel of the sale, click on Quick actions (three dots), then select Void sale.
- In the pop-up, click on the Void button to confirm.
Once voided, the sale’s status is updated, and it’s removed from your payments. Voided sales remain available to view under Sales.
FAQs
Voiding a sale updates your records by returning any products from the sale back into inventory and removing the related payment from the invoice.