Client reviews overview
With Fresha, collecting and managing client reviews is built into your workspace, helping you build trust, boost your reputation, and stay connected with your clients.
Client reviews on Fresha are based on real appointment experiences, giving genuine insight into your services. As your reviews build up, they boost your visibility on the marketplace and help attract new clients. Reviews are simplified into the following elements:
Leaving a review
Clients can leave a star rating and a written review based on their experience after each appointment. Based on your Automation settings, you can enable Thank You for Visiting messages to be sent automatically to clients. These messages are triggered as soon as the appointment is checked out in your calendar.
Clients can leave reviews through:
- Text message
- Email
- Past appointments
They have up to 30 days after their appointment to leave a review, and your business can respond at any time.
If you’ve enabled tips, clients will also be prompted to leave one when submitting their review.
Reply to reviews
You can respond to any review in the Reviews page under Marketing in your workspace. If a team member provided the service, they can reply directly through their account as themselves, you can also reply as your business.
Where reviews appear
Client reviews are visible in your workspace in the Reviews page under Marketing, your business's Fresha marketplace profile, and within the client’s profile.
Your team members are also alerted when a new review is received and can be managed under their notification settings.
Boost marketplace visibility
Reviews are one of the most effective ways to improve your visibility on the Fresha marketplace. Your review score and volume influence how your business ranks in search results and how often it is recommended to potential clients.
Reviews also build trust, which can lead to more bookings. Responding to feedback shows that your business is engaged and values client experience, helping you stand out.