What happens if I make a mistake in my reply?

You can edit or delete your reply by reselecting your response under Reviews.

Can I reply to reviews for all workspaces I have worked in?

You can only reply to reviews for the workspace you are currently a part of. Reviews from other workspaces will appear in your account history, but you won't be able to reply to them.

Will the client be notified when I reply to their review?

Yes, the client will receive an email notification showing your reply.

Is there a limit to when you can respond to a review?

No, there is no time limit for responding to client reviews however we recommend replying regularly to build a better relationship with clients.

What happens to a review when a team member leaves a workspace?

When a team member leaves a workspace, their reviews will remain with the workspace where they were submitted.

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Reply to client reviews

Reply to client reviews

Strengthen your online reputation by responding and thanking clients for feedback. Learn how to control exactly who sees your replies and share them on the Fresha marketplace.

Getting started

To receive client reviews you will need to:

Enable the "Thank you for visiting" messaging automation.
Checkout your appointments daily as only clients with a completed appointment can leave a rating or review.

Replying to reviews

Desktop
Mobile

To reply to client views:

Open Marketing and select Reviews.
Under the review, click Reply and write your response.
Use the dropdown to Reply as myself or Reply as your business.
Check the box to hide the reply from the Fresha marketplace if you don’t want it to be visible to everyone.
Click Save.

Once you’ve replied to a review the client will receive an email notification.

To reply to client views:

Open Marketing and select Reviews.
Under the review, click Reply and write your response.
Use the dropdown to Reply as myself or Reply as your business.
Check the box to hide the reply from the Fresha marketplace if you don’t want it to be visible to everyone.
Click Save.

The client will receive an email notification once you’ve replied to a review.

You can also view and reply to reviews through your notifications (bell icon).

Managing review replies

Update review replies

Desktop
Mobile

To update a review reply:

Open Marketing and select Reviews.
Select the relevant reply.
Update your review as needed.
Click Save.

To update a review reply:

Open Marketing and select Reviews.
Select the relevant reply.
Update your review as needed.
Click Save.

Delete review replies

Desktop
Mobile

To delete a review reply:

Open Marketing and select Reviews.
Select the relevant reply.
Click Delete reply.
Click Save.

To delete a review reply:

Open Marketing and select Reviews.
Select the relevant reply.
Click Delete reply.
Click Save.

FAQs

- What happens if I make a mistake in my reply?
- Can I reply to reviews for all workspaces I have worked in?
- Will the client be notified when I reply to their review?
- Is there a limit to when you can respond to a review?
- What happens to a review when a team member leaves a workspace?

Reply to client reviews

Getting started

Replying to reviews

Managing review replies

Update review replies

Delete review replies

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