Respond to your personal reviews
Strengthen your online reputation by responding to client reviews and thanking them for feedback. Learn how to respond to your reviews and control who sees your replies.
Getting started
Only clients with a completed appointment can leave a rating or review. To receive client reviews you will need to:
- Checkout your appointments daily.
- Enable messaging automation to thank clients for visiting.
- If you’re a team member, you’ll need permission to reply to appointment reviews and online bookings.
Replying to client reviews
To reply to reviews from your personal account:
- Click on your profile icon and select Reviews.
- On the relevant review, click Reply and write your response.
- Use the dropdown to ‘Reply as myself’, or 'Reply as your business'.
- Choose whether you want the response to be visible on the ‘Marketplace’ or ‘Only for client’.
- Select the Send icon.
The client will receive an email notification once you’ve replied to a review.
You can also view and reply to reviews through your Notifications (bell icon) and individual client profiles.
Managing review replies
Update review replies
To update your replies:
- Click on your profile icon and select Reviews.
- Select the three dots next to the relevant review.
- Click Edit.
- Update the review as needed.
- Select Post or the Send icon.
Delete review replies
To delete your replies:
- Click on your profile icon and select Reviews.
- Select the three dots next to the relevant review.
- Click Delete.
- Select Delete this reply to reconfirm.
FAQs
You can easily fix any mistakes within your reply by editing or deleting your reply. Just go back to your response under Reviews and make the necessary changes.
You can only reply to reviews for the workspace you're currently part of. While reviews from other workspaces will show up in your personal account history, you won't be able to respond to them directly.
Yes, your client will receive an email notification with your reply.
Nope, there's no time limit for responding to client reviews. However, it’s best to keep replies prompt to maintain a strong relationship with your clients.
After completing an appointment, clients can leave a rating and review from their Fresha account. They’ll need to go to their Appointments calendar, select the appointment, leave their rating and review, and click Continue. If you have the tipping option enabled, they can leave a tip too.
