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Respond to your personal reviews
Respond to your personal reviews
Strengthen your online reputation by responding to client reviews and thanking them for feedback. Learn how to respond to your reviews and control who sees your replies.
Getting started
Only clients with a completed appointment can leave a rating or review. To receive client reviews you will need to:
- Checkout your appointments daily.
- Enable messaging automation to thank clients for visiting.
- If you’re a team member, you’ll need permission to reply to appointment reviews and online bookings.
Replying to client reviews
- Desktop
- Mobile
To reply to reviews from your personal account:
- Click on your Avatar icon and select Reviews.
- On the relevant review, click Reply and write your response.
- Use the dropdown to ‘Reply as myself’, or 'Reply as your business'.
- Choose whether you want the response to be visible on the ‘Marketplace’ or ‘Only for client’.
- Select the Send icon.
The client will receive an email notification once you’ve replied to a review.
To reply to reviews from your personal account:
- Tap on your Avatar icon and select Reviews.
- On the relevant review, tap Reply and write your response.
- Use the dropdown to ‘Reply as myself’, or 'Reply as your business'.
- Choose whether you want the response to be visible on the ‘Marketplace’ or ‘Only for client’.
- Select the Post button.
The client will receive an email notification once you’ve replied to a review.
You can also view and reply to reviews through your Notifications (bell icon) and individual client profiles.
Managing review replies
Update review replies
- Desktop
- Mobile
To update your replies:
- Click on your Avatar icon and select Reviews.
- Select the three dots next to the relevant review.
- Click Edit.
- Update the review as needed.
- Select Post or the Send icon.
To update your replies:
- Tap on your Avatar icon and select Reviews.
- Select the three dots next to the relevant review.
- Tap Edit.
- Update the review as needed.
- Select Post button.
Delete review replies
- Desktop
- Mobile
To delete your replies:
- Click on your Avatar icon and select Reviews.
- Select the three dots next to the relevant review.
- Click Delete.
- Select Delete this reply to reconfirm.
To delete your replies:
- Tap on your Avatar icon and select Reviews.
- Select the three dots next to the relevant review.
- Tap Delete.
- Select Delete this reply to reconfirm.
FAQs
What happens if I make a mistake in my reply?
Can I reply to reviews for all workspaces I have worked in?
Will the client be notified when I reply to their review?
Is there a limit to when you can respond to a review?
How can my clients leave a review?