- Help center
- Knowledge base
- Sales and checkout
Set up and manage tips
Set up and manage tips
In this guide, you’ll learn how to enable tipping, set default tip values, and manage how tips are collected across your locations.
How do tips work
Clients can leave a tip when paying for an appointment in person, on a card terminal, or online. You can choose when the tipping option appears, such as at checkout, on the terminal screen, or in the Fresha app after the appointment.
You can also customize the default tip values shown during checkout and decide whether tips are calculated before or after tax is applied.
Edit tipping options for clients
- From the main menu on the left of your screen, go to Settings.
- Click on the Sales category to manage your tipping settings.
- In the left menu panel, select Tipping to manage your tipping options, values, and calculations.
- Under Tipping options, use the toggles to enable when you want to ask clients for a tip from the following:
- Display a tip option screen at the point of sale: When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale.
- Display tip options on card terminals and self checkout: The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment.
- Allow client to leave a tip online: The option to leave a tip through the Fresha app after completing appointments.
Your selected tipping options will now be applied at checkout. You can follow the same steps to adjust the settings.
Edit default tip values and calculations
- Open Tipping from your Sales workspace settings.
- Next to Tip values and calculations, click on the Edit button to update your settings.
- Under Default tip values, choose the default percentages you want to offer at checkout. This determines which tip options appear for clients when completing a sale.
- Under Tip calculation method, choose how tips are calculated from the following options:
- Pre-tax: Tips are calculated based on the subtotal before tax is added.
- Post-tax: Tips are calculated based on the total after tax is added.
- Click on the Save button in the top right to adjust your tip settings.
Your updated tip values and calculation method will now be applied at checkout.
Edit tip options for a single location
- Open Tipping from your Sales workspace settings.
- Under Tip values and calculation, select Advanced options to edit tip options, values, and calculations for locations.
- Search for a location and under Type select Custom to choose how tips are calculated for the location from the following options:
- Displayed at the point of sale
- Displayed on card terminals
- Allow clients to tip online
- Calculated pre-tax or post-tax
- Under Default tip values, click on Edit next to the values, choose from the tip percentages to appear to clients, then click Apply.
- Click on the Save button in the top right to adjust your tip settings for a location.
Edit tip options for multiple locations
- Open Tipping from your Sales workspace settings.
- Under Tip values and calculation, select Advanced options to edit tip options, values, and calculations for locations.
- Next to each location, select the checkbox and click on the Bulk edit button from the toolbar.
- Under Tipping, select Custom to choose how tips are calculated for the location from the following options:
- Displayed at the point of sale
- Displayed on card terminals
- Allow clients to tip online
- Calculated pre-tax or post-tax
- Under Default tip values, choose from the tip percentages to appear to clients.
- Click on the Apply button to save your tip settings for multiple locations.
Your updated tip values and calculation method for the locations will now be applied at checkout.
FAQs
To activate payments, go to Workspace settings, select Payments, and follow the prompts to add your billing and card details.
Yes, you can set tip preferences for each location individually or update all locations together in bulk.
Clients cannot tip more than the total sale value. They can tip any amount starting from 5% up to the full value of the sale.
Yes, Fresha deducts the standard processing fee from the tip amount before it is given to the team member.
Tips are distributed proportionally based on the value of services provided by each team member involved in the sale. For example, if two services took place, one costing £100 and the other £200, the first team member will receive one-third of the tip, and the second will receive two-thirds.
No, clients can only tip once per transaction.
To update tip value options, click Edit, then select the trash can icon next to a value to remove it.
