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Set up and manage tips
Set up and manage tips
Choose when to ask your clients for tips and set the suggested amounts. Learn how to adjust the default tip settings for your workspace and tailor them for each location you manage with advanced options.
Getting started
To collect tips from clients during and after sales, you'll need to:
- Enable payment processing with Fresha to start managing and collecting tips.
Setting tipping options
You can choose when to ask clients for tips and customize the suggested tipping values available.
- Desktop
- Mobile
To set up your tipping options:
- Open Workspace settings, select Sales then Tipping.
- Use the toggles to enable when you want to ask clients for a tip from the following:
- Display a tip option screen at the point of sale:
When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale. - Display tip options on card terminals and self checkout:
The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment. - Allow client to leave a tip online:
The option to leave a tip through the Fresha app after completing appointments.
- Display a tip option screen at the point of sale:
- Click Save.
To set up your tipping options:
- Open Workspace settings, select Sales then Tipping.
- Use the toggles to enable when you want to ask clients for a tip from the following:
- Display a tip option screen at the point of sale:
When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale. - Display tip options on card terminals and self checkout:
The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment. - Allow client to leave a tip online:
The option to leave a tip through the Fresha app after completing appointments.
- Display a tip option screen at the point of sale:
- Click Save.
You can change or limit the number of available tip value options by clicking Edit and the trash can icon to remove a value.
Creating default tip values
Clients can only tip once per transaction. You can offer clients up to five preset tip options, starting at 5% or the option to enter a custom tip amount of their choice.
- Desktop
- Mobile
To create tip values:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Click Add a value and use the dropdown to set suggested tip values.
- Repeat the above step to add more values where needed.
- Click Save.
To create tip values:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Tap Add a value and use the dropdown to set suggested tip values.
- Repeat the above step to add more values where needed.
- Tap Save.
Tips cannot exceed the sale value itself.
Managing default tip values
Tip values can be updated or removed at any time through your workspace settings.
Edit tip values
- Desktop
- Mobile
To edit a tip value:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Change the values using the dropdowns as needed.
- Click Save.
To edit a tip value:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Change the values using the dropdowns as needed.
- Tap Save.
Delete tip values
- Desktop
- Mobile
To delete a tip value:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Click on the trash can icon next to the value you want to delete.
- Click Save.
To delete a tip value:
- Open Workspace settings, select Sales then Tipping.
- Next to Tip values, select Edit.
- Tap on the trash can icon next to the value you want to delete.
- Tap Save.
Setting options for locations
If you manage multiple business locations, you can set up customized tipping options for each one or apply settings in bulk.
Applying tip options for individual locations
- Desktop
- Mobile
To apply tip options for individual locations:
- Open Workspace settings, select Sales then Tipping.
- Select Advanced options.
- Mark the checkbox next to a specific location and click Bulk edit.
- Under Tipping, select Custom from the dropdown.
- Use the toggles to enable when you want to ask clients for a tip.
- Under Default tip values, click Add a value and select suggested tip percentages.
- Click Apply then Save.
To apply tip options for individual locations:
- Open Workspace settings, select Sales then Tipping.
- Select Advanced options.
- Tap Options (the three dots) in the top right corner tap Bulk edit.
- Tick the box next to a specific or multiple Location(s) and then tap Bulk Edit.
- Under Tipping, select Custom from the dropdown.
- Use the toggles to enable when you want to ask clients for a tip.
- Under Default tip values, tap Add a value and select suggested tip percentages.
- Tap Apply then Save.
Applying tip options for multiple locations
- Desktop
- Mobile
To apply tip options for multiple locations in bulk:
- Open Workspace settings, select Sales then Tipping.
- Select Advanced options.
- Mark the checkbox next to the locations you want to include and click Bulk edit.
- Under Tipping, select Custom from the dropdown.
- Use the toggles to enable when you want to ask clients for a tip.
- Under Default tip values, click Add a value and select suggested tip percentages.
- Click Apply then Save.
To apply tip options for multiple locations in bulk:
- Open Workspace settings, select Sales then Tipping.
- Select Advanced options.
- Tap Options (the three dots) in the top right corner tap Bulk edit.
- Tick the box next to a specific or multiple Location(s) and then tap Bulk edit.
- Under Tipping, select Custom from the dropdown.
- Use the toggles to enable when you want to ask clients for a tip.
- Under Default tip values, tap Add a value and select suggested tip percentages.
- Tap Apply then Save.
Once you've set custom tipping options for a location, you can easily update these settings from the Advanced tipping options page.
FAQs
How do I activate payments with Fresha?
Can I set different tip settings for different locations?
What if a client wants to tip more than the sale value?
Are there any fees deducted from the tips?
How are tips distributed among team members?
Can clients leave multiple tips for an appointment?