How do I activate payments with Fresha?

To activate payments, go to Workspace settings, select Payments, and follow the prompts to add your billing and card details.

Can I set different tip settings for different locations?

Yes, you can set tip preferences for each location individually or update all locations together in bulk.

What if a client wants to tip more than the sale value?

Clients cannot tip more than the total sale value. They can tip any amount starting from 5% up to the full value of the sale.

Are there any fees deducted from the tips?

Yes, Fresha deducts the standard processing fee from the tip amount before it is given to the team member.

How are tips distributed among team members?

Tips are distributed proportionally based on the value of services provided by each team member involved in the sale. For example, if two services took place, one costing £100 and the other £200, the first team member will receive one-third of the tip, and the second will receive two-thirds.

Can clients leave multiple tips for an appointment?

No, clients can only tip once per transaction.

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Set up and manage tips

Set up and manage tips

Choose when to ask your clients for tips and set the suggested amounts. Learn how to adjust the default tip settings for your workspace and tailor them for each location you manage with advanced options.

Getting started

To collect tips from clients during and after sales, you'll need to:

Enable payment processing with Fresha to start managing and collecting tips.

Setting tipping options

You can choose when to ask clients for tips and customize the suggested tipping values available.

Desktop
Mobile

To set up your tipping options:

Open Workspace settings, select Sales then Tipping.
Use the toggles to enable when you want to ask clients for a tip from the following:
1. Display a tip option screen at the point of sale:
  When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale.
2. Display tip options on card terminals and self checkout:
  The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment.
3. Allow client to leave a tip online:
  The option to leave a tip through the Fresha app after completing appointments.
Click Save.

To set up your tipping options:

Open Workspace settings, select Sales then Tipping.
Use the toggles to enable when you want to ask clients for a tip from the following:
1. Display a tip option screen at the point of sale:
  When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale.
2. Display tip options on card terminals and self checkout:
  The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment.
3. Allow client to leave a tip online:
  The option to leave a tip through the Fresha app after completing appointments.
Click Save.

You can change or limit the number of available tip value options by clicking Edit and the trash can icon to remove a value.

Creating default tip values

Clients can only tip once per transaction. You can offer clients up to five preset tip options, starting at 5% or the option to enter a custom tip amount of their choice.

Desktop
Mobile

To create tip values:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Click Add a value and use the dropdown to set suggested tip values.
Repeat the above step to add more values where needed.
Click Save.

To create tip values:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Tap Add a value and use the dropdown to set suggested tip values.
Repeat the above step to add more values where needed.
Tap Save.

Tips cannot exceed the sale value itself.

Managing default tip values

Tip values can be updated or removed at any time through your workspace settings.

Edit tip values

Desktop
Mobile

To edit a tip value:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Change the values using the dropdowns as needed.
Click Save.

To edit a tip value:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Change the values using the dropdowns as needed.
Tap Save.

Delete tip values

Desktop
Mobile

To delete a tip value:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Click on the trash can icon next to the value you want to delete.
Click Save.

To delete a tip value:

Open Workspace settings, select Sales then Tipping.
Next to Tip values, select Edit.
Tap on the trash can icon next to the value you want to delete.
Tap Save.

Setting options for locations

If you manage multiple business locations, you can set up customized tipping options for each one or apply settings in bulk.

Applying tip options for individual locations

Desktop
Mobile

To apply tip options for individual locations:

Open Workspace settings, select Sales then Tipping.
Select Advanced options.
Mark the checkbox next to a specific location and click Bulk edit.
Under Tipping, select Custom from the dropdown.
Use the toggles to enable when you want to ask clients for a tip.
Under Default tip values, click Add a value and select suggested tip percentages.
Click Apply then Save.

To apply tip options for individual locations:

Open Workspace settings, select Sales then Tipping.
Select Advanced options.
Tap Options (the three dots) in the top right corner tap Bulk edit.
Tick the box next to a specific or multiple Location(s) and then tap Bulk Edit.
Under Tipping, select Custom from the dropdown.
Use the toggles to enable when you want to ask clients for a tip.
Under Default tip values, tap Add a value and select suggested tip percentages.
Tap Apply then Save.

Applying tip options for multiple locations

Desktop
Mobile

To apply tip options for multiple locations in bulk:

Open Workspace settings, select Sales then Tipping.
Select Advanced options.
Mark the checkbox next to the locations you want to include and click Bulk edit.
Under Tipping, select Custom from the dropdown.
Use the toggles to enable when you want to ask clients for a tip.
Under Default tip values, click Add a value and select suggested tip percentages.
Click Apply then Save.

To apply tip options for multiple locations in bulk:

Open Workspace settings, select Sales then Tipping.
Select Advanced options.
Tap Options (the three dots) in the top right corner tap Bulk edit.
Tick the box next to a specific or multiple Location(s) and then tap Bulk edit.
Under Tipping, select Custom from the dropdown.
Use the toggles to enable when you want to ask clients for a tip.
Under Default tip values, tap Add a value and select suggested tip percentages.
Tap Apply then Save.

Once you've set custom tipping options for a location, you can easily update these settings from the Advanced tipping options page.

FAQs

- How do I activate payments with Fresha?
- Can I set different tip settings for different locations?
- What if a client wants to tip more than the sale value?
- Are there any fees deducted from the tips?
- How are tips distributed among team members?
- Can clients leave multiple tips for an appointment?

Set up and manage tips

Getting started

Setting tipping options

Creating default tip values

Managing default tip values

Edit tip values

Delete tip values

Setting options for locations

Applying tip options for individual locations

Applying tip options for multiple locations

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