Set up and manage tips
Learn how to customize how tips are offered, calculated, and applied across your business.
In this article
How tips work
Tips are optional amounts that clients can add to a sale as a thank you to team members for great service. Clients can add a tip during payment in person, on a card terminal, or online, as well as after checkout by enabling the Thank you for visiting automated message. Once an appointment is completed, clients receive a notification to leave a review and add a tip.
You can control how tipping works by customizing the default tip options shown at checkout and choosing whether tips are calculated before or after tax. When using a Fresha card terminal, tip options are shown directly on the terminal screen, making it easy for clients to add a tip during payment.
Edit tipping options for clients
- From the menu on the left of your screen, go to Settings.
- Click on the Sales category to manage your tipping settings.
- In the left menu panel, select Tipping to manage your tipping options, values, and calculations.
- Under Tipping options, use the toggles to enable when you want to ask clients for a tip from the following:
- Display a tip option screen at the point of sale: When checking out a sale, the option to leave a tip will appear before selecting a payment method to complete the sale.
- Display tip options on card terminals and self checkout: The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment.
- Allow client to leave a tip online: The option to leave a tip through the Fresha app after completing appointments.
Once set up your selected tipping options will now be applied at checkout. You can follow the same steps to adjust the settings.
Edit default tip values
- Open Tipping from your Sales workspace settings.
- Next to Default values, click on the Edit button to update your tip settings.
- On the Tip value view, enter the default percentages you want to offer at checkout. This determines which tip options appear for clients when completing a sale.
- Click on the Save button in the top right to confirm your changes.
Once updated, the default tip values will automatically appear based on your tipping options for clients.
Edit default tip calculation method
- Open Tipping from your Sales workspace settings.
- Next to Tip calculation, click Edit to adjust how tips are calculated at checkout.
- On the Tip calculation view under Cart items, select the item types you want to include when calculating tips.
- Choose whether Service charges, Discounts, and Taxes are Included or Excluded when calculating tips.
- Click on the Save button in the top right to apply your updated tip calculation settings.
Once updated, your tip calculation preferences will be applied at checkout based on the item types and charges you’ve chosen.
Edit tip options for a single location
- Open Tipping from your Sales workspace settings.
- Under Tip calculation, click on Advanced options to edit tip options, values, and calculations for your locations.
- Search for a location and under Type select Custom to choose how tips are calculated for the location from the following options:
- Displayed at the point of sale
- Displayed on card terminals
- Allow clients to tip online
- Calculated pre-tax or post-tax
- Under Default tip values and Tip calculation, click Edit next to the values or exclusions you want to update for the location, then click Apply.
- Click on the Save button in the top right to adjust your tip settings for a location.
Once updated, the tip values and calculation method for the locations will be applied at checkout.
To bulk edit tip options for multiple locations, select the checkbox next to each location and select the Bulk edit button from the toolbar.
FAQs
Tips are processed with the standard payment processing fee before being paid out to the team member.
Tips are split proportionally based on the value of the services each team member provided during the sale. For example, if one service accounts for one-third of the sale and another for two-thirds, the tip is distributed in the same ratio. You can update the ratio of a split during checkout or by editing the sale after checkout.
Tips can be reviewed in the Finance summary report, which shows a breakdown of all charges applied across your sales.
