How does tipping work if a client wants to tip more than the sale value?

Tip amounts are set as a percentage of the total sale value. Clients can choose a tip starting from 5% and up to the full value of the sale.

How are processing fees applied to tips?

Tips are processed with the standard payment processing fee before being paid out to the team member.

How are tips shared when multiple team members are involved in a sale?

Tips are split proportionally based on the value of the services each team member provided during the sale. For example, if one service accounts for one-third of the sale and another for two-thirds, the tip is distributed in the same ratio. You can update the ratio of a split during checkout or by editing the sale after checkout.

How many tips can a client leave for a single appointment?

Each appointment supports one tip per transaction, with the full tip amount applied at checkout.

Set up and manage tips

Learn how to enable tipping, set default tip values, and manage the collection of tips across your locations.

How tips work

Tips are optional amounts that clients can add to a sale as a thank you to team members for great service. Clients can add a tip during payment in person, on a card terminal, or online, as well as after checkout by enabling the Thank you for visiting automated message. Once an appointment is completed, clients receive a notification to leave a review and add a tip.

When using a Fresha card terminal, tip options are shown directly on the terminal screen, making it easy for clients to add a tip during payment. You can control how tipping works by customising the default tip options shown at checkout and choosing whether tips are calculated before or after tax.

Edit tipping options for clients

From the main menu on the left of your screen, go to Settings.
Click on the Sales category to manage your tipping settings.
In the left menu panel, select Tipping to manage your tipping options, values, and calculations.
Under Tipping options, use the toggles to enable when you want to ask clients for a tip from the following:
1. Display a tip option screen at the point of sale: When checking out an appointment, product, membership or gift card, the option to leave a tip will appear before selecting a payment method to complete the sale.
2. Display tip options on card terminals and self checkout: The option to leave a tip will appear on the card terminal for clients to accept or decline before making payment.
3. Allow client to leave a tip online: The option to leave a tip through the Fresha app after completing appointments.

Once set up your selected tipping options will now be applied at checkout. You can follow the same steps to adjust the settings.

Edit default tip values

Open Tipping from your Sales workspace settings.
Next to Default values, click on the Edit button to update your tip settings.
Under Tip value, enter the default percentages you want to offer at checkout. This determines which tip options appear for clients when completing a sale.
Click on the Save button in the top right to confirm your changes.

Once updated, the default tip values will automatically appear based on your tipping options for clients.

Edit default tip calculation method

Open Tipping from your Sales workspace settings.
Next to Tip calculation, click Edit to adjust how tips are calculated at checkout.
Under Cart items, select the item types you want to include when calculating tips.
- Untick any item types you don’t want to contribute to the tip calculation.
Choose whether the following are Included or Excluded when calculating tips:
- Service charges
- Discounts
- Taxes
Click on the Save button in the top right to apply your updated tip calculation settings.

Once updated, your tip calculation preferences will be applied at checkout based on the item types and charges you’ve chosen.

Edit tip options for a single location

Open Tipping from your Sales workspace settings.
Under Tip calculation, click on Advanced options to edit tip options, values, and calculations for your locations.
Search for a location and under Type select Custom to choose how tips are calculated for the location from the following options:
1. Displayed at the point of sale
2. Displayed on card terminals
3. Allow clients to tip online
4. Calculated pre-tax or post-tax
Under Default tip values, click on Edit next to the values, choose from the tip percentages to appear to clients, then click Apply.
Click on the Save button in the top right to adjust your tip settings for a location.

Edit tip options for multiple locations

Open Tipping from your Sales workspace settings.
Under Tip calculation, click on Advanced options to edit tip options, values, and calculations for your multiple locations.
Next to each location, select the checkbox and click on the Bulk edit button from the toolbar.
Under Tipping, select Custom to choose how tips are calculated for the location from the following options:
1. Displayed at the point of sale
2. Displayed on card terminals
3. Allow clients to tip online
4. Calculated pre-tax or post-tax
Under Default tip values, choose from the tip percentages to appear to clients.
Click on the Apply button to save your tip settings for multiple locations.

Once updated, the tip values and calculation method for the locations will be applied at checkout.

FAQs

Set up and manage tips

In this article