Create client loyalty rewards

In this guide, you'll learn how to set up rewards that clients can unlock with points or tiers.

How do client loyalty rewards work

Rewards are designed to help strengthen loyalty and encourage repeat visits by recognising and rewarding client engagement. Clients can receive rewards by spending points or moving through tiers.

There are four types of rewards clients can receive:

Amount discount: A fixed rate discount, such as $5 or $10 off.
Percentage discount: A percentage rate discount, for example, 10% off.
Free service: A complimentary service offered to clients.
Free product: A product given to clients for free.

Create a percentage discount reward

In the Reward type step, select Amount discount to open the reward settings.
In the Amount discount reward view, set up the Point redemption method or Discount type, depending on where you are adding the reward from:
1. Loyalty points: Choose whether clients redeem points with a fixed amount or in increments. If using increments, set the minimum and maximum point thresholds. Then, specify how many points are required to receive the discount.
2. Loyalty tiers: Select whether the discount is Single use only or Unlimited use.
When adding rewards in Loyalty tiers or manually adding a reward to a client's wallet, under Discount value, enter the discount amount the client will receive.
Click on Edit next to Services, Products, or Memberships, tick the items to include, then click Apply.
Under Redemption limits, tick the check boxes next to each limit to set a minimum spend, expiration time frame, and whether the discount can be used with other offers or restricted to in-store redemption.
Click on the Add button in the top right to save the amount discount reward.

Create a free service reward

In the Reward type step, select Percentage discount to open the reward settings.
In the percentage discount view, set up the Client spend or Discount type, depending on where you are adding the reward from:
1. Loyalty points: Specify how many points are required to receive the percentage discount. For example, spending 100 points gives a 10% discount.
2. Loyalty tiers: Select whether the discount is Single use only or Unlimited use.
When adding a percentage reward in Loyalty tiers or manually adding a reward to a client's wallet, under Discount value, enter the discount amount the client will receive.
Click on Edit next to Services, Products, or Memberships, tick the items to include, then click Apply.
Under Redemption limits, tick the check boxes next to each limit to set a minimum spend, expiration time frame, and whether the discount can be used with other offers or restricted to in-store redemption.
Click on the Add button in the top right to save the percentage discount reward.

The percentage discount reward will be available for clients to redeem using points, unlock through loyalty tiers, or view in their wallet if added manually.

Create a free service reward

In the Reward type step, select Free service to open the reward settings.
Under Selected services, click on Edit next to Services, tick the items to include, then click Apply.
If you are adding a free product reward for loyalty points, you can enter how many points clients must spend to claim the free service.
Under Redemption limits use the tick checkboxes to set limits like minimum spend, expiry timeframe, or restrict to in-store redemption.
Click on the Add button in the top right to save the free service reward.

The free service reward will be available for clients to redeem using points or unlock through loyalty tiers.

Create a free product reward

In the Reward type step, select Free product to open the reward settings.
Under Selected products, click on Edit next to Products, tick the items to include, then click Apply.
If you are adding a free product reward for loyalty points, you can enter how many points clients must spend to claim the free product.
Under Redemption limits, use the tick checkboxes to set limits like minimum spend, expiry timeframe, or restrict to in-store redemption.
Click on the Add button in the top right to save the free product reward.