Do taxes count toward earning points or tier progress?

Yes, if taxes are included, taxes paid on sale items that are eligible for earnings are included. For example, if a client purchases a $100 haircut with a tax rate of 10% and earns 1 point per $1 spent, they will earn 110 points in total.

Do cancelled or no-show appointments count toward earning points or progressing through tiers?

Cancelled or missed appointments, including any associated fees, aren’t counted toward earning points or progressing through tiers, helping ensure points and tiers are based on completed visits.

What happens if I edit eligible sale items?

When you edit eligible sale items, clients will earn points and advance through tiers based on your new settings.

Do clients have to accept the terms and conditions before earning points?

Clients are automatically enrolled when they book an appointment or make a purchase. However, including terms and conditions helps establish clear guidelines for your Loyalty program.

Are refunds deducted from earned points?

Refunds are not automatically deducted from earned points. However, you can manually adjust the client's points after processing a refund.

Can I apply different terms and conditions for different tiers?

Your terms and conditions apply to the entire Loyalty program, not individual tiers.

Do clients see how many points they’ve earned for each transaction?

Yes, clients can check their points balance through their Fresha client account.

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Clients
Enable Client Loyalty

Enable Client Loyalty

In this guide, you’ll learn how to enable the Client Loyalty add-on and set up your master settings, including choosing a theme and defining which items count toward points and tiers.

From the main menu on the left of your screen, go Add ons.
Select the View button under Client Loyalty to open the add-ons summary view.
Click on the Continue button to review the monthly add-on cost.
On the Enable Client Loyalty add-on view, review your payment method.
1. You can update your payment method by clicking on Change next to your card details.
Click on the Enable button in the top right to activate Client Loyalty.

Once enabled, you can begin customizing your loyalty program in detail, whether by offering a points-based system, tiered progression, or a combination of both to reward your clients.

Disable Client Loyalty

Open the Client Loyalty add-on from Add ons.
Click on the Options button in the top right and select Disable dd-on from the panel.
Review the conditions of disabling Client Loyalty and select a reason.
Click on the Disable now button to confirm.

Once disabled, clients will stop earning points and lose access to their tiers. While existing points will be preserved, tiers and their associated rewards will not. If you choose to reactivate Client Loyalty, tiers will be recalculated based on your settings.

Choose which items count toward points and tiers

From the main menu on the left of your screen, go to Settings.
Click on the Client loyalty category to manage the master settings.
Next to Eligible sale items, click on the Edit button to view item options.
In the Edit eligible sales item view, update the following details:
1. Items included in a sale: Click on Edit next to Services, Products, or Memberships, tick the items to include, then click Apply. Tick the box next to Gift cards to include them.
2. Include parts of a sale: Tick the boxes next to any additional sale elements, like taxes or service charges, to include them.
Click on the Save button in the top right to update the settings.

Your selected items and sale components will now count towards Loyalty points and tier advancement. The Subtotal is always included in the calculation of points earned and a client's tier progress.

Set the color theme for your Client loyalty program

From the main menu on the left of your screen, go to Settings.
Click on the Client loyalty category to view and manage your Loyalty settings.
Next to Loyalty theme design, click on the Edit button to view the theme options.
In the Edit theme view, preview and choose a theme by selecting a color option on the left.
Click on the Save button in the top right to update the Client loyalty theme.

The color theme you set appears to clients when they view their loyalty rewards in their Fresha account. Any changes update immediately for all clients.

Add terms and conditions for your Client loyalty program

From the main menu on the left of your screen, go to Settings.
Click on the Client loyalty category to view and manage your Loyalty settings.
Next to Terms and conditions, click on the Add button to include additional information about your program.
In the Edit terms and conditions view, enter a description that will be shown to clients as the terms and conditions for your Loyalty program.
Click the Save button in the top right to update the terms and conditions.