Can clients undo or cancel points they've used to claim a reward?

Clients can’t cancel the points they’ve used to claim a reward, but you have full control to make adjustments as needed. You can manually update the client’s points balance, tier status, or rewards directly from their client profile.

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Understand how clients engage with your loyalty program

Understand how clients engage with your loyalty program

In this guide, you’ll learn how clients can track their loyalty status, earn points, and apply rewards when booking appointments.

How Client loyalty works for clients

When you set up Client loyalty, your clients are automatically enrolled in the program. They’ll be able to access and manage their points, tiers, and rewards directly from the Wallet in their Fresha client account. Each client will be able to independently:

View their points balance and tier status
Use their rewards
Exchange points for rewards

Use Loyalty rewards as a client

From your Fresha client account, click on your profile photo in the top right and select Wallet from the panel.
Under Loyalty rewards, you’ll see a list of venues where you are currently enrolled in their client loyalty program.
Next to a venue, click on the View button to see a summary of your available rewards, your points balance, and your current tier.
Under Use your rewards, you’ll find a list of all your active rewards from your tiers, as well as any rewards you've claimed using your points, including their type (for example, discount or free service), value, and expiry
Click on the reward that you want to use to view the full terms and conditions.
In the reward pop-up, click on the Book now button to use the reward for your next appointment.

You’ll be directed to the venue’s booking page, where the reward will be applied to your next appointment.

Spend Loyalty points as a client

From your Fresha client account, click on your profile photo in the top right and select Wallet from the panel.
Under Loyalty rewards, you’ll see a list of venues where you are currently enrolled in their client loyalty program.
Next to a venue, click on the View button to see a summary of your available rewards, your points balance, and your current tier.
Under Your points balance, you will see how many points you have and when they expire, along with the following options to:
1. Earn points: Click on Ways to earn points, and choose an option to view the full terms and conditions. Select Book now to schedule an appointment where you can complete the required action to earn points. For example, booking an appointment and leaving a review afterward will earn you points.
2. Spend your points: Click on Spend your points and select the reward you’d like to claim. Review its full terms and conditions, then click Claim to exchange your points for the reward. You can either use it immediately to book an appointment or save it for later under Use your rewards.

If you earn points for booking an appointment, the points will be added to your balance after the venue checks out your appointment.

Check your Loyalty tier status as a client

From your Fresha client account, click on your profile photo in the top right and select Wallet from the panel.
Under Loyalty rewards, you’ll see a list of venues where you are currently enrolled in their client loyalty program.
Next to a venue, click on the View button to see a summary of your available rewards, your points balance and your current tier.
Under Your current tier, you can see when you joined the tier, how many points or how much you need to spend to reach the next tier.
1. You can also click into each tier to see the spend required or points to qualify, tier-specific rewards (for example, discounts and free services), and extra perks, such as complimentary drinks.

If you have opted in to marketing notifications, you will receive a notification when your tier status changes.

View the Loyalty terms and conditions for a venue

From your Fresha client account, click on your profile photo in the top right and select Wallet from the panel.
Under Loyalty rewards, you’ll see a list of venues where you are currently enrolled in their client loyalty program.
Next to a venue, click on the View button to see a summary of your available rewards, your points balance, and your current tier.
Select Terms and Conditions to view the details of the venue’s loyalty program, including any exclusions that may apply.