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Create client rewards
Create client rewards
Set up rewards that clients can unlock with points, tiers, or have added manually to their profiles.
How do rewards work
Rewards are designed to help strengthen loyalty and encourage repeat visits by recognising and rewarding client engagement. Clients can receive rewards by spending points, moving through tiers, or having them manually added to their wallet.
There are four types of rewards clients can receive:
- Amount discount: A fixed rate discount, such as $5 or $10 off.
- Percentage discount: A percentage rate discount, for example, 10% off.
- Free service: A complimentary service offered to clients.
- Free product: A product given to clients for free.
Create an amount discount award
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In the Reward type step, select Amount discount to open the reward settings.
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In the Amount discount reward view, set up the Point redemption method or Discount type, depending on where you are adding the reward from:
- Loyalty points: Choose whether clients redeem points with a fixed amount or in increments. If using increments, set the minimum and maximum point thresholds. Then, specify how many points are required to receive the discount.
- Loyalty tiers: Select whether the discount is Single use only or Unlimited use.
- Loyalty points: Choose whether clients redeem points with a fixed amount or in increments. If using increments, set the minimum and maximum point thresholds. Then, specify how many points are required to receive the discount.
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When adding rewards in Loyalty tiers or manually adding a reward to a client's wallet, under Discount value, enter the discount amount the client will receive.
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Click on Edit next to Services, Products, or Memberships, tick the items to include, then click Apply.
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Under Redemption limits, tick the check boxes next to each limit to set a minimum spend, expiration time frame, and whether the discount can be used with other offers or restricted to in-store redemption.
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Click on the Add button in the top right to save the amount discount reward.
The amount discount reward will be available for clients to redeem using points, unlock through loyalty tiers, or view in their wallet if added manually.
Create a percentage discount reward
- In the Reward type step, select Percentage discount to open the reward settings.
- In the percentage discount view, set up the Client spend or Discount type, depending on where you are adding the reward from:
- Loyalty points: Specify how many points are required to receive the percentage discount. For example, spending 100 points gives a 10% discount.
- Loyalty tiers: Select whether the discount is Single use only or Unlimited use.
- Loyalty points: Specify how many points are required to receive the percentage discount. For example, spending 100 points gives a 10% discount.
- When adding a percentage reward in Loyalty tiers or manually adding a reward to a client's wallet, under Discount value, enter the discount amount the client will receive.
- Click on Edit next to Services, Products, or Memberships, tick the items to include, then click Apply.
- Under Redemption limits, tick the check boxes next to each limit to set a minimum spend, expiration time frame, and whether the discount can be used with other offers or restricted to in-store redemption.
- Click on the Add button in the top right to save the percentage discount reward.
The percentage discount reward will be available for clients to redeem using points, unlock through loyalty tiers, or view in their wallet if added manually.
Create a free service reward
- In the Reward type step, select Free service to open the reward settings.
- Under Selected services, click on Edit next to Services, tick the items to include, then click Apply.
- If you are adding a free product reward for loyalty points, you can enter how many points clients must spend to claim the free service.
- Under Redemption limits use the tick checkboxes to set limits like minimum spend, expiry timeframe, or restrict to in-store redemption.
- Click on the Add button in the top right to save the free service reward.
Create a free product reward
- In the Reward type step, select Free product to open the reward settings.
- Under Selected products, click on Edit next to Products, tick the items to include, then click Apply.
- If you are adding a free product reward for loyalty points, you can enter how many points clients must spend to claim the free product.
- Under Redemption limits, use the tick checkboxes to set limits like minimum spend, expiry timeframe, or restrict to in-store redemption.
- Click on the Add button in the top right to save the free product reward.
The free product reward will be available for clients to redeem using points, unlock through loyalty tiers, or view in their wallet if added manually.
FAQs
Yes, you can customize point values for different services by creating multiple, specific rewards. When setting up Loyalty points, you'll choose which services, products, memberships, or gift cards are eligible for redemption. To apply different point values to different services, you’ll need to create separate rewards for each one, assigning unique points requirements for redemption of each reward.
A sliding scale reward lets your clients exchange points in increments, giving them flexibility to choose how many points they want to spend. For example, if you set the reward as 100 points = $1 off, and a client has 500 points, they can exchange anywhere from 100 to 500 points to get up to a $5 discount at checkout. This makes it easy for clients to use their points gradually while still enjoying their rewards.