When an appointment is canceled, the client will be notified, and the appointment will be removed from your calendar to free up availability. A record of the cancellation will be saved in your Appointment list and the client’s profile.
You can also cancel an appointment by clicking Actions (three dots) at the bottom of the appointment view, and selecting Cancel.
FAQs
Can I cancel all appointments in a repeating series?
No, appointments are only able to be cancelled if they are scheduled for the current date or in the future. Appointments in the past must be marked as no-show to ensure accuracy of reporting and calendar visibility.
Can I reschedule instead of canceling?
Yes, appointments can be rescheduled to a different date and time if needed.
How do I track client cancellations?
You can track client cancellations using the Appointments cancellations & no-show summary report. This report provides an overview of canceled appointments and no-shows, helping you monitor trends and manage your booking policies effectively.
What happens if the appointment was prepaid or required a card to confirm?
Clients with prepaid or card-confirmed appointments will be notified of cancellations, and payment adjustments will follow your policy settings. If the cancellation occurs within your cancellation policy:
For appointments confirmed with a card: You’ll have the option to apply a late cancellation fee. If the client cancels online, they must pay the applicable fee to proceed with the cancellation.
For appointments with an upfront payment: When canceling, you can choose to refund or keep the deposit, depending on whether it qualifies as a late cancellation. Currently, clients cannot cancel online at all if they have made an upfront payment.