Fresha is excited to announce that from 17th March 2022, our upfront payments feature is live! This will allow you to charge a percentage, or full price of an appointment at the time of booking, protecting you in the event of a no-show or late cancellation.
Once enabled, every time a new or existing client books to visit your salon or spa you can charge them an upfront fee. This is automatically taken off the final cost of the service or treatment at checkout.
Putting you in full control, the upfront payment level can be set for any value per service and can be applied to all clients, or first-time customers only.
Why have we made this move? You asked and we listened. On average, 1 in 10 salon or spa appointments is cancelled or lost when clients don’t show up. When this happens, it’s not only frustrating, the loss of income can be damaging for any salon business, large or small – especially following two years of disruption due to the pandemic.
Fresha’s aim is for you to continue to grow your business with confidence. Our existing cancellation fees reduce losses by up to 90%. Now, the world’s leading free salon appointment software takes this a stage further with upfront payments.
Taking upfront payments not only protects your business revenue – it also has a positive effect on client loyalty, by increasing their commitment to keep appointments. In the event of a cancellation. You can refund the upfront fee, or withhold it. It’s always down to personal choice.
Read more with our support article here.