Can I start accepting payments before my account is verified?

Yes, you can start collecting payments immediately, but funds will only be released once your account is successfully verified.

What happens if my verification is delayed?

If verification takes longer than 48 hours, reach out to us for assistance in resolving any issues with your documents.

What if my details don’t match exactly?

Ensure that the details on your proof of identity and bank account documents match exactly. Mismatched details may result in your application being rejected.

Can I set up Fresha payments if I'm under 18?

To set up Fresha payment processing, you must be age 18 or over. If you’re under 18, your parent or your legal guardian can apply for payment processing on your behalf, using their own details. It's important to acknowledge that funds will be directed into the designated person's bank account you've chosen. Given this, we strongly advise selecting an individual that's reliable and trustworthy. Fresha will not bear responsibility if the chosen designated person does not fulfill the obligation of transferring the funds to you.

Can I still submit my ID if it’s expired?

The ID submitted as proof must be in date and valid to pass verification. If your proof of ID has expired, your request to set up payment processing will be rejected.

What documents can I provide if I’ve changed my last name?

In case of a legal name change (marriage, divorce or other reasons), reach out to us to provide official documents to support your name change. The following documents will be accepted as proof of change: Change of deed document** Marriage certificate** Divorce papers** Your new birth certificate**

Does the bank statement need to be in my name?

If you’re setting up payment processing with your bank account, the account holder’s name listed on your proof of ID (passport, ID card, driving licence) must match the name used on the bank statement.

Can I still set up payment processing if my bank account is in my business name?

If you're in the UK, we accept sole traders and companies alike - just make sure you let us know whether you’re an individual sole trader or a business when setting up your payments. If you’re: a sole trader with a bank account in your name** (e.g. John Smith with a bank account in John Smith’s name), set up your account as a sole trader, and provide a bank statement in your name. a sole trader with a business bank account in the business name** (e.g. John Smith trading as John’s Salon and the business bank account is in the name of John’s Salon), make sure your bank statement shows your personal name. If it doesn’t, then you’ll need to ask your bank to provide you with a letter showing a clear connection between you and the business bank account. Alternatively, please provide us with a recent HMRC letter showing your UTR number. a legal entity registered on Companies House, such as a **company, or corporation (for example, SALON LTD with CRN 0123456), you’ll need to provide bank statements in the company name.

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Set up payments as a sole trader, sole proprietor, or freelancer

Set up payments as a sole trader, sole proprietor, or freelancer

Get started with Fresha payments quickly and easily, whether you’re self-employed, a sole proprietor, or a freelancer. Learn how to set up payments using either your personal or business bank account.

Getting started

To set up Fresha payments, you'll need to provide specific documents and details about yourself and your business. Although you can save your progress as you go, it’s helpful to have the following ready:

Proof of identification in your personal name.
Proof of banking for either your personal or business account.
Business details for accurate processing.

Confirming your account type

When setting up Fresha payments as a sole trader, sole proprietor, or freelancer, the correct account type will be automatically selected for you. This indicates that you’re a registered sole proprietor and that you use a bank account in your name or your business’s name.

If this doesn’t match your situation, you can switch to a company account type by selecting the Account type tab.

Adding personal details

Your personal details must match the information on your proof of identity document, such as a passport or driving license.

To add your personal details, continue from signing up or:

Open Add-ons.
Under Payments, select View and then Continue.
Check that the account type is set as Sole trader, Sole proprietor, or Freelancer.
Click on Personal details and enter the following:
1. First name
2. Last name
3. Date of birth
4. Email address
5. Mobile number
Add your residential address for tax and reporting purposes, then click Continue.
Choose your form of identification and review the guidelines to make sure your document is valid, then click Continue.
Upload your proof of identity by selecting Choose a file or by dragging and dropping the document into the box.
Review and confirm your document, then click Continue.

You can replace or crop your uploaded image by selecting the pencil icon.

Adding business details

To verify your business, you’ll need to provide accurate information.

To add your business details, continue from adding personal details or:

Open Add-ons.
Under Payments, select View and then Continue.
Select Business details and enter your business name and the requested information.
Enter the address where your business is registered.
Click Save.

Make sure that the company name matches exactly with the one on your bank statement and Companies House.

Adding your bank account details

Add and verify your bank account details, which must be in either your name or your business's name, depending on where you want to receive funds.

To add your bank account details, continue from adding business details or:

Open Add-ons.
Under Payments, select View and then Continue.
Ensure the account type is set as Sole trader, Sole proprietor, or Freelancer.
Click on Bank account and enter:
1. Sort code
2. Account number
Upload an image of your full-page bank statement under your personal name, making sure it meets the guidelines, by selecting Choose a file or by dragging and dropping the document into the box.
Click Continue.

Submitting your application

Once all your details are added, submit your application for review, verification, and approval by our payment provider, Adyen. This process usually takes up to 48 hours.

To submit your application, continue from adding your bank account details or:

Open Add-ons.
Under Payments, select View and then Continue.
Make sure each section is accurately completed:
1. Account type
2. Personal details
3. Business details
4. Bank account
Click Submit.

You can check your verification progress by clicking on your Business wallet icon. If further information is needed, you’ll see a notification under your account.

FAQs

- Can I start accepting payments before my account is verified?
- What happens if my verification is delayed?
- What if my details don’t match exactly?
- Can I set up Fresha payments if I'm under 18?
- Can I still submit my ID if it’s expired?
- What documents can I provide if I’ve changed my last name?
- Does the bank statement need to be in my name?
- Can I still set up payment processing if my bank account is in my business name?

Set up payments as a sole trader, sole proprietor, or freelancer

Getting started

Confirming your account type

Adding personal details

Adding business details

Adding your bank account details

Submitting your application

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