- Help center
- Knowledge base
- Payments
Account verification process
Account verification process
In order to process and collect payments through Fresha, Adyen is required to verify your identity and bank account details. Learn more about the account verification process.
Getting started
As part of the verification procedure, specific documentation is necessary to verify your account, such as:
Key information
- Uploading these documents through our system is part of a standard payment processing requirement in line with the International financial regulations and AML (Anti Money-Laundering) laws and legislation. Click here to learn more about this.
- The account holder needs to provide the required information and verify their account within 42 days.
- Verifying your account can take up to two business days, provided that you've submitted the required documentation - you’ll receive an email confirming your account has been verified. If it takes longer than 48 hours, contact us, and we’ll investigate any issues with your documents.
- You can collect payments while waiting to have your account verified, however, funds will be automatically released as soon as your account has been verified successfully - this is called a transfer.
To verify your account within two working days, your proof of ID must exactly match your banking or company registration documents, or your application will be rejected by Adyen. For example, if John Smith has a bank account in John Smith’s name, they should provide a bank statement in that exact name which is John Smith, not Jonathan Smith.
If you have a Fresha terminal assigned to your account, and you wish to change the account holder name (from company to personal name or personal name to company) please reach out to us to unassign it. Once your account has successfully verified, we will re-assign the terminal back to your account.
FAQs
What documents can I provide if I’ve changed my last name?