How this massage studio opened three new venues in just two years

MASAJ used Fresha’s all-in-one management platform to supercharge their growth – from managing their schedule to taking payments. In just two years, they opened three new venues. 

Business type - Massage studio 
Location - Shoreditch, London
Features used - online bookings, venue management, upfront payments, reviews, reports

About MASAJ

MASAJ is a wellness hub designed to help clients escape the stress and pressure of city life. They’ve grown from a small pop-up massage service to 20+ staff across multiple venues.

The challenge: managing and maintaining the business’s rapid growth

When their pop-up massage business took off, MASAJ was faced with all the challenges that come with fast growth. On top of handling a consistent stream of bookings, they had to deal with much bigger volumes of client data and a more complex cash flow, all while keeping track of their business’s operations and sales.

MASAJ needed a management platform that would put them in total control of their busy schedule and growing client database. They also needed to streamline their booking flow and payments, so they could spend less time on admin and more time delivering great wellness experiences. Lastly, with more growth on the horizon, they needed a way to manage and promote the new venues they planned to open.

“With such a strong start, we needed the tools to support the business’s expansion, keep track of our growth, and keep up the momentum.”

- Scarlet Amies, co-founder of MASAJ

The solution: an all-in-one management platform, built to get them booked

Fresha being subscription-free and easy to use made it the perfect fit for a fast-paced startup like MASAJ – they migrated their entire business onto the platform within a day. Now they use it to map out their schedules and take bookings online, freeing them up to focus on their clients. 

And with all their client data and sales reports stored in one place, they can keep track of every detail without lifting a finger. They can also instantly access insights to help them make quick, informed decisions about their business. 

Investing in the future of their business

As they grow, MASAJ can add new staff members and venues to their account in minutes, and manage them all from one place. To top it off, they’ve listed their business on the Fresha marketplace to help build their reputation and secure a steady stream of local clients for their new venues.

“Getting up and running took no time at all. Even as we grow and open more venues, Fresha has remained easy to use the whole way.”

• Alice Vaughn, co-founder of MASAJ

The result: three new venues and thousands of bookings in just two years

Fresha gives MASAJ everything they need to manage their business and its rapid growth, helping them hit milestones like: 

• 3x new venues opened in two years 
• Six-figure sales in packages, gift cards, and memberships 
• 70% of bookings taken online
• Over 3000 reviews on the Fresha marketplace

Co-founders Scarlet Amies and Alice Vaughn are taking MASAJ to new heights, with Fresha supporting them the whole way.