Clean a card terminal
In this guide, you’ll learn how to safely care for your card terminal to keep it performing at its best.
How to clean your card terminal
- Turn off and unplug the card terminal before cleaning.
- Lightly dampen a microfibre cloth with water.
- Add a small amount of pH-neutral soap or 70–90% isopropyl alcohol to the cloth (never directly on the device).
- Gently wipe the screen and keypad.
- Dry thoroughly with a clean, dry cloth.
- Reconnect and power on once the device is completely dry.
Best practices for cleaning
- Use a microfibre cloth and mild cleaning solution.
- Apply any liquid to the cloth, not directly onto the card terminal.
- Wipe gently to avoid damage.
- Allow the device to fully dry before using it again.
What to avoid
- Using bleach, hydrogen peroxide, or other harsh chemicals.
- Spraying liquid directly onto the device.
- Scrubbing forcefully or shaking the card terminal.
- Using a dry towel which can cause static discharge.
- Cleaning the smart card reader.
- Touching the battery contacts.
FAQs
To keep your card terminal in good working order, maintenance and repairs should only be handled by authorised support. If you notice any issues or need adjustments, reach out to our support team for help. They’ll guide you through safe troubleshooting or arrange service if needed.
For easy cleaning, avoid using transparent overlays or covers on your card terminal, as they can hide signs of tampering. Instead, wipe the surface gently with a soft, slightly damp cloth. If you prefer to use a protective cover, check it daily and replace it regularly to maintain both hygiene and security.