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Report an issue with a card terminal
Report an issue with a card terminal
Minimize transaction disruptions and maintain seamless payments. Learn how to report a problem with your card terminal.
Getting started
If you’re experiencing any issues with your card terminal, you can report this directly to Fresha through your account. Our team will investigate our issue and work with you to resolve it.
To report an issue, we’ll need the following information:
- Full details about your issue
- A video showcasing the terminal's screen, illustrating the specific problem
Reporting a terminal issue
To report an issue with your card terminal:
- Open Workspace settings and select Payments, then Card terminals.
- Click on the three dots next to the terminal you are experiencing issues with.
- Select Report issue.
- A window will appear with a preset email that contains your terminal serial number.
- Add a short description and send the email.
For a quick resolution, provide detailed information, including a video of the terminal's screen showing the issue.
FAQs
- An error message appears on the terminal, e.g ‘TAMPER Maintenance Required - UAT’.
- The network is disconnected and you cannot connect through the troubleshooting steps.
- Your battery will not charge.
- Payments are not being accepted by your Fresha card terminal.
- Your Fresha card terminal turns itself off.
- A ‘Network type must be set up in Customer Area’ message is displayed.
There are many reasons you may need to report an issue with your Fresha card terminal, we recommend getting in touch if: