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Report an issue with a card terminal
Report an issue with a card terminal
Minimize transaction disruptions and maintain seamless payments. Learn how to report a problem with your card terminal.
Getting started
If you’re experiencing any issues with your card terminal, you can report this directly to Fresha through your account. Our team will investigate our issue and work with you to resolve it.
To report an issue, we’ll need the following information:
- Full details about your issue
- A video showcasing the terminal's screen, illustrating the specific problem
Reporting a terminal issue
- Desktop
- Mobile
To report an issue with your card terminal:
- Open Workspace settings and select Payments, then Card terminals.
- Click on the three dots next to the terminal you are experiencing issues with.
- Select Report issue.
- A window will appear with a preset email that contains your terminal serial number.
- Add a short description and send the email.
To report an issue with your card terminal:
- Open Workspace settings and select Payments, then Card terminals.
- Tap on the three dots next to the terminal you are experiencing issues with.
- Select Report issue.
- A window will appear with a preset email that contains your terminal serial number.
- Add a short description and send the email.
For a quick resolution, provide detailed information, including a video of the terminal's screen showing the issue.
FAQs
When would I need to report an issue with my card terminal?