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Check a card terminals API/network
Check a card terminals API/network
Keep everything connected and check your card terminal's API/network regularly. Learn how to ensure your network connection is working.
Getting started
You can easily check the API/network on your Fresha card terminal without any preparation or needing access to your business account. The steps to check the API/network vary depending on your card terminal model (S1 or V400m).
Before hacking the API/Network on a card terminal we recommend:
- Having your terminal PIN codes to hand.
Checking the API/network
Check the API/network on a Fresha S1 card terminal
To check the API/Network on a S1 terminal:
- From the main screen, tap on Settings and select Diagnostics.
- Tap on the PSP connection and continue to the next part.
- Tap on Terminal API and continue to the next part.
- Tap on Endpoints and continue to the next part.
Check the API/network on a V400m card terminal
To check the API/Network on a V400m terminal:
- From the main screen on your card terminal, access the Admin menu using the PIN code 5358 followed by the green circle button.
- Go to Network and select Diagnostics.
- Select Terminal API / Network.
FAQs
- Press 9 followed by the green circle button.
- Enter PIN 5358 and go to Networks.
- Head to your wireless settings and remove your existing WiFi network. If you have yet to connect to the WiFi network, you can skip to the next step.
- Add your current WiFi network by pressing the + button.
- Wait for your device to connect to the WiFi and press X repeatedly until it says Board terminal.
- Press Board followed by Confirm.
- Wait until the software has been fully updated. This can take up to 20 minutes to complete.
If you’re presented with a ‘Network type must be set up in Customer Area’ message when trying to connect your Fresha card terminal to WiFi, try taking the following troubleshooting steps if you have a V400m model:
If the error message persists, contact our team and include a screenshot or video of the issue.
If a ‘network disconnected’ message appears on your card terminal, we recommend following the troubleshooting steps. If the message persists, report an issue with full details for our team to assist.