HomeKnowledge baseFresha academy
Create team channels in Team Connect
Back
  1. Knowledge base•
  2. Messaging•
  3. Create team channels in Team Connect

Create team channels in Team Connect

Learn how to create and manage team channels in Team Connect as dedicated spaces to organize conversations by location, project, team, or topic.

In this article

  • About team channels
  • Create a team channel
  • Find and join team channels
  • Add team members to a channel
  • Archive team channels
  • Delete a channel

About team channels

Team channels are dedicated spaces for conversations around specific teams, locations, projects, or business topics. Use channels to keep updates, files, and day-to-day communication organized in one place inside Fresha.

Channels can be public, so anyone in your workspace can join, or private for more focused conversations between selected team members. Each channel keeps its own message history, shared files, and notifications, making conversations easy to revisit whenever your team needs them.

Create a team channel

Set up a new channel for an ongoing topic, for example, #front-of-house or #west-end-team.

  1. From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.

  2. Select the Team Connect icon from the menu on the left. 

  3. In the left menu panel, click on Actions (three dots), then select Create channel.

  4. In the Create channel view, enter a Channel name so team members know what the channel is for.

  5. Under Visibility, choose a channel type from the following options:

    1. Public: Any team member with access to Team Connect can find and join the channel.
    2. Private: Only invited team members can see or join the channel.

  6. Click on the Continue button in the top right to add team members to the channel.

  7. In the Add people step, search for team members and select them from the list. 

  8. Click on the Create channel button in the top right to set up the channel.

  1. From the toolbar at the top right of your screen, select the Messages icon to open Fresha Connect.

  2. Tap on the Team tab at the top to access your team messaging.

  3. Select Actions (three dots), then select Create channel.

  4. In the Create channel view, enter a Channel name so team members know what the channel is for.

  5. Under Visibility, choose a channel type from the following options:

    1. Public: any team member with access to Team Connect can find and join the channel.
    2. Private: only invited team members can see or join the channel.

  6. Tap on the Continue button at the bottom to add team members to the channel.

  7. In the Add people step, search for team members and select them from the list. 

  8. Tap on the Create channel button in the top right to set up the channel.

The new channel appears in your Channels list, and the added team members are notified straight away. You can update channel details and members at any time using Edit channel.

Channel privacy is set when the channel is created. To make a private channel public or a public channel private, create a new channel with the desired setting and re-add the relevant team members.

Find and join team channels

Use the All channels view to see every channel in your workspace, then join any public channel to start receiving its messages.

  1. From the toolbar at the top right of your screen, click on the Messages icon to open Fresha Connect.
  2. Select the Team Connect icon from the menu on the left. 
  3. In the left menu panel, click on Actions (three dots), then select View all channels.
  4. In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
  5. Click on the Join button next to a channel to add it to your Channels list.
  1. From the toolbar at the top right of your screen, select the Messages icon to open Fresha Connect.
  2. Tap on the Team tab at the top to access your team messaging.
  3. Select Actions (three dots), then select View all channels.
  4. Next to Channels, tap on Browse channels.
  5. In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
  6. Click on the Join button next to a channel to add it to your Channels list.

The channel is added to your Channels list, and you start receiving notifications based on the channel's notification settings. To join a private channel, ask an existing member to add you using Add people in the channel's Members tab.

Add team members to a channel

Add team members to channels so they can join conversations, view message history, and stay up to date on shared updates and files. Any channel member can add others.

  1. In Team Connect, open a channel from your Channels list.
  2. Click on Actions (three dots) in the top right, then select Edit people. 
  3. Select the Add people button to search for team members.
  4. In the pop-up, find the team members you want to add and select them.
  5. Click on the Add button to confirm.
  1. In Team Connect, open a channel from your Channels list.
  2. Tap the channel name at the top of the conversation, then select Edit people. 
  3. Select the Add people button to search for team members.
  4. In the pop-up, find the team members you want to add and select them.
  5. Tap on the Add button at the bottom to confirm.

Added team members get an app notification, and a system message appears in the channel.

Archive team channels

Archive a channel when it’s no longer active, but you want to keep its conversations and message history available.

  1. In Team Connect, open a channel from your Channels list.
  2. Select Actions (three dots) in the top right, then select Archive channel. 
  3. Click on the Archive button in the pop-up to confirm.
  1. In Team Connect, open a channel from your Channels list.
  2. Tap the channel name at the top of the conversation, then select Archive channel. 
  3. Tap on the Archive button in the pop-up to confirm.

The channel moves to the Archived filter, where members stop receiving notifications but can still access past messages and files. Archived channels can be restored at any time from the All channels view by switching to the Archived filter and selecting Restore channel.

Delete a channel

Delete a channel to permanently remove its messages and attachments from your workspace.

  1. In Fresha Connect, open Team Connect. 
  2. In the left menu panel, click on Actions (three dots), then select View all channels.
  3. In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
  4. Select Actions (three dots) next to the channel, then Delete channel. 
  5. Click on the Delete button in the pop-up to confirm.
  1. In Fresha Connect, open Team Connect. 
  2. In the left menu panel, tap on Actions (three dots), then select View all channels.
  3. In the All channels view, use the search bar to find a channel, or switch between All and Archived using the filter at the top.
  4. Select Actions (three dots) next to the channel, then Delete channel. 
  5. Tap on the Delete button in the pop-up to confirm.

The channel is removed from every team member's list immediately and disappears from your workspace.

FAQs

    • To update a channel name or description, open the channel, click or tap the channel name at the top of the conversation, select Edit channel, then update the Channel name or Description and Save. The new details appear straight away for everyone in the channel.

      Muting a channel stops notifications while keeping messages readable when you check in. Open the channel, click or tap the channel name at the top of the conversation, then select Mute channel or Unmute channel. Muting only affects your own account.

      Leaving a channel removes it from your Channels list and stops notifications. Open the channel, click on Actions (three dots) in the top right, then select Leave channel. Past messages stay in the channel for the remaining members, and you can rejoin a public channel later from Browse channels.

      To remove a team member, open the channel, and click on Actions (three dots) in the top right, then select Edit people. In the Edit people view, select Actions (three dots) next to the team member's name, then select Remove from channel. They lose access immediately, but past messages they sent stay in the channel.

      Public channels can be rejoined at any time. Open Browse channels from your Channels list, find the channel, and select Join to add it back. To rejoin a private channel, ask an existing member to add you back.

      Deactivating a team member automatically removes them from every channel they belonged to in Team Connect Their past messages stay in place, labelled to show the user is no longer active.

      Team channels in Team Connect are visible only to team members in your workspace, so clients never see internal team conversations. Client communication happens separately in Client Connect.

      Any team member with Team Connect permissions can create a channel in Team Connect.

Team Connect

Was this guide helpful?

Team Connect

Team Connect overview

Give your team a dedicated space to message, collaborate, and stay in touch, all without leaving Fresha.

Send messages and collaborate in Team Connect

Chat with your team directly in Fresha. Send direct messages, share files, and follow conversations in threads, all from one inbox.

Manage Team Connect settings

Activate Team Connect, set default channels, and manage team member access.

Create team channels in Team Connect

Create team channels, add team members, and organize your team conversations into dedicated spaces.

Fresha
Get the app

About Fresha

Careers

Help and support

Blog

Sitemap

For business

For partners

Pricing

Features

Scheduling

Point of sale

Payments

Capital

Marketplace

Support

Status

Legal

Privacy Policy

Terms of service

Terms of use

Find us on social

Facebook
Linkedin
Instagram

© 2026 Fresha.com SV Ltd