Track online product orders
Streamline your product order process by efficiently tracking and managing your orders. Learn how to keep clients informed by updating the status of their orders, ensuring a smooth experience.
In this article
Getting started
When a client places an order on your online store, it's your responsibility to prepare it for collection or delivery and keep the order status updated. If you’re a team member:
- Request permission from the workspace owner for Product orders.
Tracking product orders
To manage and track product orders:
- Open Sales and select Product orders.
- Click on the order you want to view and select Order details. Here, you’ll find client information, delivery address, shipping options, and purchased products.
- After preparing the order for pickup or delivery, select Actions and mark the order as Shipped or Ready for pickup.
- Once the order has been shipped or picked up, change the status to Mark as completed.
All updates made to a client's order will appear under the Order feed section in their account.
To view the order activity, including any status changes, select the desired order and click Activity.
FAQs
If a client has an issue with their order, they should contact you directly to resolve the matter.
Yes, clients can request refunds for products. You can manage refunds by opening Sales then selecting the relevant product from Product Orders, Sales, or Payments.