Add to your AI receptionist knowledge base
Learn how to add answers to common client questions to your AI receptionist’s knowledge base, helping it respond confidently to every inquiry.
About your AI receptionist knowledge base
Your AI receptionist connects directly to your workspace, with access to your services, schedule, and client list, allowing it to confidently handle client bookings.
To deliver a more personalized experience, it also uses information from your knowledge base. You can add your own answers to frequently asked questions from clients, such as parking, pricing, or what to expect when visiting your business.
Add FAQ’s to your AI receptionist knowledge base
- From the main menu on the left of your screen, go to Settings.
- In the Add-ons section, click on AI receptionist to update your settings.
- From the left menu panel, select Knowledge base to add FAQ’s and files.
- In the top right of your screen, click on the Add button to start building your knowledge base.
- Select FAQ to create your own frequently asked question and how your AI receptionist should respond.
- Enter your Question, or use any of the suggested questions displayed.
- Provide the Answer to the question above, your AI receptionist will try and follow this answer as closely as possible when answering the client.
- Click on Save in the top right of your screen to add the FAQ to your AI receptionist knowledge base.
Once you’ve added FAQs to the knowledge base, your AI receptionist will use these responses to answer relevant client questions.
If your business has multiple locations, use the dropdown menu to assign specific FAQs to the relevant location.