Reward loyal clients

Fresha gives your clients a fully guided experience that keeps them coming back with no extra effort needed from you.

Once your loyalty program is live, clients are automatically enrolled and can track their own progress all from their Fresha client account. There's no need to explain how it works or manage it manually.

In this lesson, we'll show you exactly what your clients see using an example that includes points, tiers, and referrals, so you can get the full picture. But remember, it's completely up to you which features you turn on. Let's jump in.

With Fresha, your clients are automatically kept up to date in real time, keeping them engaged without any extra admin for you. They discover your loyalty program through their automated thank you messages. Plus, they get a message letting them know when they've achieved a new tier. These are much more effective when you have text messages enabled. Make sure to switch them on under your messaging automations.

Your clients are automatically prompted to use their available rewards when booking online. This makes it super convenient for them to apply these to their next appointment. Here's how it looks.

From here, your clients can choose which rewards they want to apply. They also have a chance to unlock more rewards by spending points. Once they've applied a reward, it shows here, ready for them to continue booking. Any rewards applied show on the clients appointments and during checkout in your workspace.

When clients want to understand or track their progress, there's no need for them to reach out and ask questions. They can see everything through their Fresha client account at any time.

Their wallet under their profile is the hub for all things loyalty. Along with any gift card balance, they'll see their current points and tier. Plus any rewards they've earned and the option to refer a friend also show here too. Let's take a closer look.

Starting with points, these are great to encourage your clients to book and buy more, as they get rewarded for everyday actions like completing an appointment or leaving a review.

Here is their total points balance and a list of rewards they can spend their points on. Plus, this shows what they can do to earn points with your business. Everything is based on your set up.

Next, let's look at how you can encourage clients to spend more with tiers.

This is their current tier, along with what they can do to reach the next level. Tapping on a tier shows what it includes. They can swipe across to compare tiers, giving them that extra motivation to level up.

Your loyal clients are your biggest cheerleaders. Rewarding them for recommending your business to their friends is a great way to grow your client base. 

All your clients need to do is share a special booking link with their friends. Based on your setup, you can choose to reward your existing client and also their friend for their first booking. It's a win win. Your clients can get their referral link here and see the rewards you're offering. So with just one tap, they can easily spread the word about your business.

Your clients have everything they need. No questions, no confusion, and no extra work on your part. Because loyalty features work seamlessly across your entire business, your team sees the same info no matter who's in store. As your loyalty program works in the background, keeping your clients coming back and spending more, you can sit back and watch your sales grow.