How this salon makes every checkout seamless and secure

With Fresha’s payment system on their side, Nivarna earns more each day, saves hours each week on accounting tasks, and reduces no-shows with upfront payments. 

Business type - Hair salon
Location - Springwood, Australia
Features used - Fresha payments, Fresha terminals, upfront payments, reports, gift cards

About Nivarna Hair Studio

Celebrating over 20 years in the industry, Nivarna Hair Studio is a hub of creativity and comfort, where clients feel relaxed as soon as they walk in and leave revitalised after every treatment.

The challenge: taking secure payments quickly, without hassle or hidden fees

Nivarna was only taking cash payments, which was costing them up to 15% of each transaction’s value in time and operational costs. It also made it difficult to track their sales and plan for the salon’s growth. But when owner Tanya Evans explored payment solutions, she found many of them came with high costs or hidden fees.

They needed a point-of-sale solution that would elevate the salon’s day-to-day workflow and simplify the checkout process, with clear and accessible pricing. Nivarna also needed to reduce their no-shows and keep their cash flow healthy, highlighting the need for a comprehensive payment solution that would help them solve each of these issues.

“We needed an efficient, cost-effective payment system that would let us focus on the most important part of what we do: our clients.” 

- Tanya Evans, owner of Nirvana

The solution: a fast, flexible payment system that lets Nivarna keep more of what they earn

Nivarna signed up to Fresha for free, and began using the platform to manage bookings and take payments. They equipped themselves with Fresha payment terminals, with a setup so easy they could process payments from day one. Their terminals come with free 4G connectivity, so they don’t need to worry about patchy WiFi or mobile data costs.

Now Nivarna enjoys a smooth, speedy payment process, with daily payouts and some of the lowest fees in the industry. It’s easier than ever for clients to pay and leave tips; and by taking upfront payments, Nirvana has seen an instant drop in the number of no-shows. And their reports track every sale, so they know exactly how the salon is performing at all times.

“Fresha’s payment system was the only one that gave us everything we needed – simplicity, flexibility, and speed – without breaking the bank.”

The result: more time saved, more tips earned, and less paid in processing fees

Taking payments with Fresha has unlocked game changing levels of efficiency for Nivarna, saving them both time and costs. Since setting up payments, they’ve:

• Saved 6 hours per week with automated invoicing, reports, and daily cash-ups
• Protected 5 figures’ worth of sales by taking upfront payments
• Earned 4 figures in tips through client notifications 

Tanya is able to invest even more in her business, even faster. She’s got big plans for her salon, and is ready to hit her growth goals with Fresha’s all-in-one platform by her side.