The exciting new features coming to Fresha in 2026

Big things are coming to Fresha in 2026. We’re rolling out a set of powerful upgrades designed to help you stay closer to clients, run smoother operations, and grow revenue.

Here’s a sneak peek at what’s on the way.

Stay close to your clients with two-way messaging

Client conversations are about to get a whole lot simpler. With two-way messaging in Fresha, you can manage texts, emails, and WhatsApp chats all in one place, right inside Fresha. 

That means you’ll reply faster with everything you need in front of you, keep the full conversation history and context together, and deliver a more consistent, professional experience every time. Less tab-hopping, fewer missed messages, smoother follow-ups.

Boost client retention with advanced memberships

Memberships are getting a major upgrade. You can build more flexible plans that fit the way your business runs and keep clients coming back, from adding perks, discounts, and exclusive benefits, to tailoring exactly what’s included in each membership. 

Plus, you’ll have more control over how you charge, with smarter billing options like giving the first month for free, and upgrading clients current appointment to become the start of their membership.

Flexible funding to help grow your business

Need to invest in your business, whether it’s stock, new equipment, renovations, or expansion? Fresha Capital makes it easier to access fast, flexible funding that’s aligned with your goals and the way you run your business. 

Repayments are automatic and based on a percentage of what you earn through Fresha, so they adjust with your cash flow. That means less financial stress, more predictability, and the confidence to invest in growth when the opportunity is right.

Will be available in UK, US and Australia

Never miss bookings with an AI receptionist

Your new always-on assistant is coming. The AI receptionist will help handle bookings and answer client questions using your own FAQs, so customers can get instant support anytime, even outside opening hours. 

It’ll take the pressure off your front desk by handling routine queries and guiding clients to book, reschedule, or find what they need without waiting for a reply. The result: fewer missed opportunities, a fuller calendar, faster responses, and more time for you and your team to stay focused on clients instead of constantly jumping between calls and messages.

And that's not all...

New calendar functionality

Faster scheduling is on the way, with more flexible calendar views that make it quicker and easier to find the right slot and keep your day running smoothly.

Sell one-time packages

Bundle services, discounts, and products into easy-to-buy packages - ideal for treatment plans or gifting. It’s a simple way to drive repeat bookings, boost upfront revenue, and increase average spend, while making checkout faster for clients.

Advanced bookable resources

Manage your resources with ease by adding multiple resources to each service and scheduling them independently (for things like saunas) without blocking time unnecessarily. This gives you more flexibility, better availability, and smoother operations, so your team and space are always used efficiently.

Improved blast messaging

AI-powered tools, smarter personalization, and more customizable segmentation will help you send more relevant emails and messages - boosting engagement, improving conversions, and reaching the right clients at the right time with less manual effort.

Create venue portfolios

Showcase your best work with a polished portfolio that builds trust, highlights your expertise, and boosts bookings.

Group clients with ease

Add custom labels to stay organised and unlock smarter client segmentation, making it easier to personalise communications and manage your database efficiently.

Expense tracking in one place

Expense tracking is coming to Fresha, so you can track income and business expenses in one place and stay on top of your finances with less effort.

Advanced and tailored permissions for your team

More comprehensive permissions will be introduced to give you tighter control over access, so you can decide exactly what each team member can see and do.

Smarter insights with improved analytics

More advanced insights are coming with improved analytics that help you understand performance at a glance and spot opportunities faster.

Track your team’s targets with ease

Team target tracking is on the way, making it easier to measure results against goals and use more actionable reporting to keep everyone aligned.

Professional quotes and invoicing made easy

Professional invoicing is coming to Fresha, so you can create, send, and manage invoices and quotes easily — all from the same place you run your business.

Richer client records with advanced forms and notes

Richer client records are coming soon, giving you advanced forms and notes to capture detailed client information and deliver a more personalised experience.

Virtual queuing and client self check-in

Virtual queues and client self check-in will help you manage walk-in appointments with ease, making even busy days run smoother.

Early 2026 is going to be a big step forward, and we’re so excited to get these into your hands. We’ll share more details as each feature rolls out so keep an eye on your inbox 👀