- Help center
- Knowledge base
- Workspace settings
Change ownership of your workspace
Change ownership of your workspace
Keep your business running smoothly and continue providing seamless services to your clients after selling your business. Learn how to transition the ownership of your account.
Getting Started
Only the current account owner can transfer ownership of the workspace. Before you make the change, we recommend:
- Exporting the following details as once the transfer is complete, you will no longer have access to this information:
- Your client list
- The sales log detail report
- The 1099-K form (If you're based in the USA)
Transferring account ownership
Transfer ownership to someone outside of Fresha
If the new owner is not yet part of your business and hasn't signed up with Fresha, you can transfer ownership to them by following these steps.
- Desktop
- Mobile
To transfer ownership to someone outside of Fresha:
- Open your personal account (as a workspace owner) using your registered email address and password.
- Manage any upcoming appointments by either cancelling them or reassigning them to other team members.
- Update the following information with the new owner's details:
- Click on your Avatar icon, and select Settings.
- Replace your name, mobile number, and email address with the new owner's information.
- Save the changes and log out of the account.
The new owner will receive an email to set up their password, and once they log in, the account will be under their ownership.
To transfer ownership to someone outside of Fresha:
- Open your personal account (as a workspace owner) using your registered email address and password.
- Manage any upcoming appointments by either cancelling them or reassigning them to other team members.
- Update the following information with the new owner's details:
- Tap on your profile icon in the top right corner, and select Settings.
- Replace your name, mobile number, and email address with the new owner's information.
- Save the changes and log out of the account.
The new owner will receive an email to set up their password, and once they log in, the account will be under their ownership.
Transfer ownership to an existing team member
If the new owner is already part of your business, you can transfer ownership to them following these steps.
- Desktop
- Mobile
To transfer ownership to an existing team member:
- Open your personal account (as a workspace owner) using your registered email address and password.
- Manage any upcoming appointments by either cancelling them or reassigning them to other team members.
- Update the following information with the new owner's details:
- Use our contact form to submit an Ownership change request and provide the following information:
- The current account owner's name and email address.
- The new account owner's name and email address.
- A request from the new owner, sent to Fresha support, accepting the account transfer.
Once we receive your request, we'll assist you in transferring the account to the new owner.
To transfer ownership to an existing team member:
- Open your personal account (as a workspace owner) using your registered email address and password.
- Manage any upcoming appointments by either cancelling them or reassigning them to other team members.
- Update the following information with the new owner's details:
- Use our contact form to submit an Ownership change request by tapping the profile icon in the top right corner.
- Tap Help & contact, then scroll down and select the Contact us button.
- Please provide the following information:
- The current account owner's name and email address.
- The new account owner's name and email address.
- A request from the new owner, sent to Fresha support, accepting the account transfer.
Once we receive your request, we'll assist you in transferring the account to the new owner.
FAQs
Should I share my login details with the new owner?
Why is my new business owner unable to become the owner of my workspace?
Will clients be notified about the ownership change?
What if the new owner does not receive the password setup email?
Can you have multiple account owners?
Are past appointments and sales records affected by the ownership change?