Update your account password and social logins

FAQs

• • Why am I asked to create a new account when I already have an existing one?

    If you're prompted to create an account, it means there's no account linked to that email. To access your existing account and its data, always use the email you provided during registration when logging in.

  • How can I change my email?

    To change your login email, click on your avatar icon and select Settings. Under Contact details, select Edit and update your email address.

  • Can I log into more than one Fresha account at the same time?

    You can only log into one account at a time. If you work with multiple businesses, you will need to log out of one account and into another.

  • What should I do if I don’t receive the link to reset my password?

    If you can't find the reset password email, check the junk or spam folders of your registered email address. If it's not there, resend the reset link.

  • What should I do if the reset password link is not working?

    The reset password link is valid for 7 days. If it expires, you'll need to request a new one. If you're a team member without an account, contact the business owner for a new email invite.

  • How can I access my account if I've lost access to my email?

    You can still log into your account using an inactive email address, as long as you know your password. If you no longer have access to that email, please contact us for assistance in recovering your account. To help us verify your identity, provide the following documents:

    • A valid ID (passport or driver's license)
    • Your most recent phone bill
    • A document proving business ownership (if applicable)
    • A new email address to update your account information

  • Can I reset my Fresha account password if I originally signed up using Google, Facebook, or Apple?

    If you created your account using Facebook, Google, or Apple, you won't have a Fresha password. You can easily set one by following the reset password steps anytime.

  • What steps should I take if I share my login details or lose my phone?

    If you lost your phone or shared your login details, log out and reset your password. This will log you out from all devices, and you'll use the new password to log in from now on.

    For security reasons, we do not recommend sharing your login details with anyone. You can send them an invitation link to set up their own password.

  • Why am I not being provided with the option to set up a new password?

    Before clicking on the Change password link in the reset password email to create a new password, please ensure that you are logged out. Otherwise, you will be automatically logged into your account and won't have the opportunity to set up a new password.

  • Will I need to verify my identity when logging into my account?

    Normally, you won't need to verify your identity when logging in. However, in some cases, we may ask you to confirm it's really you by sending a verification code to your verified email address or mobile number. This helps us ensure your account stays secure.

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