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Learn how clients book appointment online
Learn how clients book appointment online
In this guide, you'll gain valuable insight into the clients' booking journey, and see how your marketplace setup shapes the way clients interact with and book your business.
How clients can book appointments online
Clients can discover and book with your business in a variety of ways. New and returning clients can browse your services, check availability, and book appointments directly through your Fresha online profile in any of the following ways:
Booking an appointment online
- The booking journey begins with clients selecting their desired treatment from your service list. Clients can choose multiple services to include in a single appointment.
- Depending on your online availability settings, clients will next be able to pre-select a specialist to perform their treatment. If multiple services are booked, they also have the option to select a different professional for each service.
- Clients can see your real-time availability based on your calendar and scheduled shifts, and choose the date and time that works best for them.
- In the final step, clients review all booking details, including:
- Selected services, date, and time.
- Assigned team member(s), if chosen.
- Total price of the service.
- Important information about your business.
- An option to leave a note for your team.
- As per your business upfront payment policy, clients will need to pay a percentage of their appointment cost to secure their booking.
- Once the client confirms their appointment, they’ll receive a notification with the booking details.
Leaving a review
Based on your Automation settings, you can enable Thank You for Visiting messages to be sent to clients via email and text. These messages are triggered as soon as the appointment is checked out in your calendar and will prompt clients to leave a star-rating based on their experience.
- Clients can view their past appointments in their Fresha client account and can rate their experience with your business.
- Clients are able to leave a written review to be published on your marketplace profile.
Clients have up to 30 days after their appointment to leave a review, and your business can respond at any time. We recommend replying regularly to build stronger relationships and show clients that you value their feedback.
FAQs
Clients cannot book online through Fresha's marketplace without an email address. To book online through Fresha’s marketplace, clients need a Fresha account, which requires a valid email address. If a client doesn’t have a Fresha account, you can still book their appointment manually through your calendar using just their name and mobile number.