Explore your client messages inbox
Learn where to find your client messages in Fresha Connect and how to keep your inbox organized, so you can stay on top of every conversation.
In this article
About your Client messages inbox
Your Client messages inbox is where all chats with clients are managed in Fresha Connect.
When a client sends you a message, it appears in your inbox instantly alongside their profile details and recent appointment activity. New messages are marked as unread, helping you quickly see which chats need your attention.
You’ll also see a notification badge on the Messages icon in the toolbar whenever you have new, unread client messages.
From your Client messages inbox, you can:
- Send and reply to client messages
- View shared attachments and booking activity
- Manage open and closed chats
- Mark messages as unread
- Block or unblock clients
Access your Client messages inbox
- From the toolbar at the top right of your screen, click the Messages icon to open Fresha Connect.
- In the right panel, select Client messages at the top to view your inbox and chats.
Close completed client chats
Each chat in your Client messages inbox is marked as either Open or Closed. When a conversation no longer needs a reply, you can close the chat to keep your inbox focused on active chats.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages in the left panel, select the chat you want to close.
- Click on the Complete button (tick icon) at the top of the chat.
The client chat moves from your Open list to the Closed list. Closing a chat does not delete the message history. If the client sends a new message, or you message them again, the chat automatically reopens.
To reopen a closed chat yourself, click on Actions (three dots) above the chat and select Reopen conversation. Alternatively, sending the client a new message also reopens the chat automatically and moves back to your Open list.
Mark conversations as unread
Mark a chat as unread if you want to come back to it later. This only applies to your own inbox view and does not affect other team members or clients.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages in the left panel, select the chat you want to update.
- Click on Actions (three dots) at the top of the chat, then select Mark as unread from the panel.
The chat will remain highlighted as unread in your inbox until you open it again.
Block and unblock a client through Client Connect
If needed, you can block a client directly from their chat.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages in the left panel, select the chat of the client you want to block or unblock.
- Click on Actions (three dots) at the top of the chat and select Block client or Unblock client from the panel.
- In the pop-up, select a Reason and click on the Block or Unblock button to confirm.
The client is blocked immediately and a banner appears in the chat confirming the client is blocked. Blocked clients cannot book appointments online or send messages through Client Connect.
Note: Blocking a client in Client Connect also blocks them across your workspace.
FAQs
Closing a chat is for your Client messages inbox only. The client doesn't get a notification, and they can still send a follow-up message that reopens the chat automatically and brings it back to your Open list.
The full conversation history stays saved. Blocking only stops new messages and bookings. Past messages and attachments remain visible in the chat for your reference.
You can view closed conversations anytime from the Closed list in your Client messages inbox and read the full message history. To continue the conversation, reopen the chat or send a new message, it will automatically move back to your Open list.