Manage client messages in Client Connect
Learn how to manage your client messages in Fresha Connect, from marking chats as unread to closing chats when needed.
In this article
Close completed client messages
Every client chat has a status of Open or Closed. When a conversation is finished, close the chat to keep your inbox focused on chats that still need a reply. Closing a chat doesn't delete anything, instead the message history stays saved, and the chat reopens automatically if the client messages you again, or as soon as you send them a new message.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages, select the chat you want to close.
- Click on the Complete button (tick icon) at the top of the conversation.
The client messaging thread moves from your Open list to the Closed list. To reopen a closed conversation, click on Actions (three dots) above the conversation and select Reopen conversation. Alternatively, send the client a new message, the chat reopens automatically and moves back to your Open list.
Mark client messages as unread
Mark a conversation as unread to come back to it later. This setting applies only to your account, your team members can manage their own.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages, select the conversation you want to update.
- Click on Actions (three dots) at the top of the conversation, then select Mark as unread from the panel.
The conversation is marked as unread straight away, keeping it highlighted in your Client messages inbox, so you can come back to it later.
Block and unblock a client
If you need to stop a client from booking with you online or sending messages, block them directly from the conversation in your Client messages.
- From the toolbar on the top right of your screen, click on the Messages icon to open Fresha Connect.
- Under Client messages, select the conversation of the client you want to block or unblock.
- Click on Actions (three dots) at the top of the conversation and select Block client or Unblock client from the panel.
- In the pop-up, select a Reason and click on the Block or Unblock button to confirm.
The client is blocked immediately. They can't book appointments online or send you messages, and you can't message them. The conversation shows a banner letting you know the client is blocked.
Note: Blocking a client through Client Connect also blocks them across your workspace.
FAQs
Closing a chat is for your Client messages inbox only. The client doesn't get a notification, and they can still send a follow-up message that reopens the chat automatically and brings it back to your Open list.
The full conversation history stays saved. Blocking only stops new messages and bookings. Past messages and attachments remain visible in the chat for your reference.
You can view closed conversations anytime from the Closed tab in your Client messages inbox and read the full message history. To continue the conversation, reopen the chat or send a new message, it will automatically move back to your Open list.