How do clients see smart pricing when booking online?

If you have smart pricing set up, your online service prices will automatically adjust and show as follows: For off-peak pricing, the relevant time slots will appear showing the reduced price and value. For surge pricing, the relevant time slots will appear at the increased price. For example, a service that is usually £5, will appear as '£7.50' if you have set a 50% increase.

Can I see which appointments have been booked with smart pricing?

You can see whether an appointment has been booked with smart pricing by accessing the appointment and click on the service to view more details. Under the price, it will state if a smart pricing increase or decrease has been applied, along with the value. For example, for 50% smart price increase.

Can I add more discounts to smart pricing?

You can only add a discount on services with smart pricing where the price has been increased. Access the Appointment, click on the Service, and use the Discount dropdown to apply a discount, then click Apply.

What is the minimum time I can offer smart pricing?

The minimum time interval is five minutes. The maximum value smart pricing can change by is 1000%.

Can I edit smart pricing once it has been set up?

You can edit smart pricing by selecting Actions next to the location where you’ll have the option to Edit, Pause, or Clear the smart pricing.

Will smart pricing still apply if my client reschedules?

If a client reschedules, smart pricing will be removed from the service if the new time slot does not have special pricing.

What happens if I set up smart pricing outside of working hours?

Set up smart pricing during your working hours. You can enter days and times outside these hours, but they won’t be available for online or in-store bookings.

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Creating smart pricing

Creating smart pricing

Increase your sales during quiet periods and maximise value during busy ones. Learn to create smart pricing and balance appointment demand.

Getting started

Before creating smart pricing its important to know when you are most busy and quiet. If you're a team member we recommend:

Reaching out to the workspace owner to request permission to Manage smart pricing.

How smart pricing works

We’ve replaced off-peak deals with smart pricing, which automatically adjusts your online service prices in two ways:

Surge pricing:
Increases prices during peak periods to maximize value.
Off-peak pricing:
Reduces prices to boost sales during quiet periods.

Smart pricing dynamically changes prices based on your rules. You can:

Change prices during specific times on selected days
Configure price changes by locations, services, and team members

Setting up smart pricing

Desktop
Mobile

To set up smart pricing:

Open Marketing and select Smart pricing.
Click Set up now for initial setup, or Set up smart pricing for a different location.
If you have multiple locations, choose which ones you want smart pricing to apply to.
Select the team members that can be booked under smart pricing.
Select the services where smart pricing will apply.
Set up your smart pricing rules:
1. Day:
  Select the days for smart pricing to apply.
2. Time intervals:
  Choose when appointments are available with the smart pricing. You can add intervals by selecting Add hours, making sure they don’t overlap.
3. Price change:
  Choose whether you want the price to increase or decrease.
4. Change by:
  Select a value and enter how much you want the price to increase or reduce by.
Click Finish setup.

To set up smart pricing:

Open Marketing and select Smart pricing.
Tap Start now for initial setup, or Set up smart pricing for a different location.
If you have multiple locations, choose which ones you want smart pricing to apply to.
Select the team members that can be booked under smart pricing.
Select the services where smart pricing will apply.
Set up your smart pricing rules:
1. Day:
  Select the days for smart pricing to apply.
2. Time intervals:
  Choose when appointments are available with the smart pricing. You can add intervals by selecting Add hours, making sure they don’t overlap.
3. Price change:
  Choose whether you want the price to increase or decrease.
4. Change by:
  Select a value and enter how much you want the price to increase or reduce by.
Tap Finish setup.

Smart pricing rules apply to all selected services and team members at the location. Team members won't be able to customize these per service.

FAQs

- How do clients see smart pricing when booking online?
- Can I see which appointments have been booked with smart pricing?
- Can I add more discounts to smart pricing?
- What is the minimum time I can offer smart pricing?
- Can I edit smart pricing once it has been set up?
- Will smart pricing still apply if my client reschedules?
- What happens if I set up smart pricing outside of working hours?

Creating smart pricing

Getting started

How smart pricing works

Setting up smart pricing

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